Platform User Training Operations Project Intern (TikTok Platform Responsibility) - 2026 Start

About the Team

Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

• Design and develop onboarding and learning programs for platform users, with a focus on creating structured, engaging, and scalable learning experiences.
• Create, update, and maintain training content to ensure materials remain accurate, relevant, and aligned with product or process changes.
• Develop assessments, quizzes, and evaluation materials to measure learner understanding and training effectiveness.
• Support the administration and maintenance of learning content within the LMS, ensuring content is organized, accessible, and up to date.
• Use authoring tools such as Articulate Rise 360 and other learning content development tools to create digital learning materials.
• Work closely with product trainers to understand product updates, user needs, and business priorities, and translate them into effective learning solutions.
• Collect and organize learner feedback, content usage insights, and training data to identify opportunities for continuous improvement.
• Support day-to-day project coordination in a fast-paced, dynamic environment, while demonstrating accountability and ownership.

Qualifications

Minimum Qualifications
- Bachelor’s degree in Instructional Design, Education, Learning Technologies, or a related field.
- Strong interest in learning design, onboarding, training content development, or user education.
- Working languages are Chinese and English; Proficiency in Chinese is required primarily to facilitate coordination and communication with Chinese counterpart partners.
- Good written and verbal communication skills, with the ability to organize information clearly and create learner-friendly content.
- Proficiency in PowerPoint, Excel, Docs/Sheets, or similar tools.
- Ability to learn quickly and work effectively in a fast-paced, dynamic environment, including managing and updating training content in response to frequent product iterations.
- Strong attention to detail, a proactive attitude, and a willingness to take ownership with guidance.

Preferred Qualifications

• Internship, project, or academic experience related to instructional design, training, learning content creation, or education.
• Familiarity with content authoring tools like Articulate 360, knowledge management, and experience using AI tools is a plus.
• Comfortable working with multiple stakeholders and incorporating feedback into content updates and improvements.