You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Senior Product Manager in Merchant Services supporting SMBs, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The role of Senior Product Manager for Point-of-Sale represents a high-impact, strategic position within the firm. This position sits at the intersection of hardware, software, payments technology, and business operations, requiring an individual who can synthesize complex technical requirements with merchant needs and business objectives. The incumbent will be responsible for owning the complete product lifecycle of POS hardware offerings—from initial concept development through production, market launch, and ongoing optimization based on customer feedback and performance data.

Job responsibilities

• Develops a product strategy and product vision that delivers value to SMB customers related to point-of-sale and Card Present solutions. 
• Drives the development and launch of innovative hardware and software solutions tailored to the evolving needs of SMBs across North America. 
• Manages discovery efforts and market research to uncover customer needs and translates them into a roadmap that aligns with business priorities. 
• Owns, maintains, and develops a product backlog that enables our tech partners to support the overall strategic roadmap and value proposition. 
• Builds the framework and tracks key success metrics such as cost, feature and functionality, risk posture, and reliability. 
• Develops and communicates a compelling product vision, effectively engaging with executive stakeholders through the product development process. 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain. 
• Demonstrable hands-on experience in the product development life cycle, design, and data analytics having direct experience launching solutions for SMB merchants.  
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. 
• Proven track record of driving product adoption and growth for merchant-related solutions.  
• Possesses knowledge of accessibility standards and best practices for hardware and software solutions, serving both B2B and B2C customers across North America. 

Preferred qualifications, capabilities, and skills

• Demonstrated experience working with AI tools such as natural language processing platforms, data analytics solutions, and automation software. 
• Ability to apply AI technologies to streamline workflows, enhance decision-making, and improve productivity within a business environment. 
• Demonstrated prior experience working in a highly matrixed, complex organization 
   

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans