Spa Therapist & Hairstylist - Conrad Maldives Rangali Island

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be delivering a variety of spa treatments to hotel guests, including massages, facials, body treatments, and other wellness services. You will assess guest needs and tailor treatments to ensure each guest leaves feeling relaxed, revitalized, and satisfied.

As a Spa Therapist & Hair Stylist, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

In this role, you will assist with running the Spa operations in a smooth, professional manner by providing guests and team members with excellent and warmth hospitality at all times, ensuring that treatments are correctly and appropriately booked. You are to deliver different a variety of treatments (body, facial, massage, waxing, and manicure/pedicure) in a safe and comfortable manner.

Responsibilities

Here’s what you’ll do during a typical day:

• Delight our guests:  Respond promptly and professionally to guest inquiries, requests, and concerns to ensure an exceptional spa experience
• Deliver professional spa treatments:  Perform massage and body treatments according to spa menu, guest preferences, and established quality and health standards
• Maintain a spotless environment:  Ensure treatment spaces, tools, and equipment are consistently clean and sanitized in compliance with regulatory and guest service standards
• Manage supplies and inventory:  Monitor inventory of treatment products and tools, ensuring adequate stock and proper storage
• Ensure accurate documentation:  Complete and maintain required records in compliance with federal, state, local, and company regulations
• Support daily spa operations:  Assist with general spa duties as needed to ensure seamless service
• Health & Safety Compliance:  Ensure all spa treatments are performed according to health and safety standards, including sanitization and hygiene protocols. Stays up to date with the latest wellness and spa treatment trends to ensure the spa maintains a competitive edge.

The Spa Therapist & Hair Stylist, you will be responsible for performing the following tasks to the highest standards:

Profitability

• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution

• Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals

• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.

• Ensures accurate forecasting, predicting potential highs and lows in business and initiate necessary changes, analyses variances and initiate appropriate action plans

Spa Operations

• Provides professional treatments including massage, facial treatment, body treatment, waxing, hair cut & hair ritual in a sensitive and personalized manner determines guest needs and preferences by asking pertinent questions 
• Possess a high degree of product knowledge and relevant technical skills, intuitively recommends and effectively up sell treatments, packages and retail item in a personalized manner.
• Provides excellent hair care services for guest by exceeding both costumer service &technical skill expectation
• Communicate all treatments and services for hair and other beauty services to the guests and ensuring acknowledgement needed
• Responsible for supplying and maintaining hair styling tools, product and equipment
• Handle guest interaction with highest level of hospitality and professionalism, accommodating special request whenever possible, meticulously respects guests needs for privacy, take ownership of guest concerns requests and act decisively to ensure guests satisfaction when glitches occur
• Has a thorough understanding of all services including benefits, indication & contra indications for each of treatments, applies professional product safely and accurately
• Set up and maintains spa treatment rooms in an immaculate manner; maintains stock of operation and guest supplies in the work areas

• To maintain high standard of personal appearance and hygiene at all times by adhering to the Conrad Maldives 

   Rangali Island’s Grooming standards

• To maintain a high guest service focus by approaching your job with the guest and being proactive toward their

   needs and requests

• To have a positive impact, taking personal responsibility and initiative to resolve issues, and always clearly communicating with both guests and colleagues

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skill or knowledge in order to improve your personal performance

• To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you.

• To report to work punctually wearing presentable uniform and name badge at all time

• To be flexible, responding quickly and positively to changing requirements including the performance of any task requested of you.

• To maintain high Team focus by showing co-operations and support to colleagues in the pursuit of team goals
• To perform all duties and responsibilities in a manner that ensures your safety and that of others in your work place.
• To ensure that the CONRAD Brand Standards are fully implemented and demonstrated by all member of the team
• To fully embrace the values of Hilton Worldwide and CONRAD Hotels and Resorts 
• To be fully familiar with the CONRAD Brand Standard and the Quality of Assurance Audit and to follow these standard of service at all times.
• To have a complete understanding of the Conrad Maldives Rangali Island’s Team Members Handbook and to adhere to the rules and regulations of the Resort.
• To contribute positively to Stay Inspired by providing both guests and fellow Team Members through Flawless, Innovative, Authentic and Personalized service, seeking to always maintain a pleasant and hassle-free working environment
• To cultivates guest relations and rapport always aiming to give “extra mile” with every single guest and anticipate his/her needs. 
• To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.
• To takes direction from and carry out any requests by management in conjunction with work.
• Undertake any ad-hock projects assigned by the Management 

Operations

• To keep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the CONRAD Brand Standards.
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money throughout the Resort in all facilities & services.

• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

• Champions the brand’s service vision for product and service delivery and ensuring alignment among the property leadership team.

• Identifies and analyses operational challenges and facilitates the development of solutions to prevent re occurrence.

• Ensure team member feedback is followed up, dealt with appropriately, and shared with the team regularly

• Ensure appropriate actions are executed to support any improvements resulting from Safety, QA audits or Area Support Team input

• Ensure compliance with all statutory requirements and achieve Health and Safety targets and shares best practice across the organization

People

• Utilizes an “open door” policy to identify and address team member problems or concerns

• Fosters team member commitment to providing excellent service, participating in daily briefing meetings and models desired service behaviors in all interactions with guest and team members

• Commit energy and focus in being / becoming a great member for the team and providing a Great place to work (Heart of Hilton / Heart of House / Travel with Purpose) that allows team members to Thrive

• Communicates on a regular basis with departments, provides them with required formal reports and builds a cordial relationship directed towards a mutually beneficial on-going association

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Certification in massage therapy, aesthetics, or other relevant spa treatments from a recognised institution.
• Degree or diploma in Spa Beauty School/CIDESCO or equivalent
• Previous experience as a spa therapist & hair stylist, preferably in a luxury or hotel setting.
• Strong understanding of different massage techniques, body treatments, and facials.
• Excellent communication and interpersonal skills with a guest-focused approach.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.