ACT Ops Specialist, GM Field

Key job responsibilities:

• Handling assigned daily tasks, manage and handle exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner.
• Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks.
• Collaborating with service providers and origin or destination logistics teams to solve issues
• Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test
• Building and maintaining relationships with key seller accounts
• Managing a portfolio of seller accounts across designated marketplaces
• Managing business reporting as required, perform root cause analysis and own specific action to fix problems.
• Any Add-hoc task assigned by leaders.

Basic qualifications

• Bachelor's degree or equivalent
• Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred qualifications

- Speak, write, and read fluently in English

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