The Enterprise Digital Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.

Responsibilities

The Senior Associate, Digital Product Management, will be responsible for driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly among supplementary and employee cardholders. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base.

Qualifications

• Min. 2 years experience in an Analyst role or equivalent

• Understanding of building relationships and working with others

• Experience of delivering and making things happen

• Highly organized with a can-do attitude

• An ability to deal with a fast pace and changing needs

• Excellent written and verbal communication skills

• Enthusiasm and passion for great products and demonstrated customer focus.

• Curious about the why and how

Preferred Qualifications

• Understanding of basic Agile principles and/or experience in Agile Product Development

• Experience using qualitative and quantitative data to drive backlog enhancements

• Familiarity with basic UX/UI principles

• Experience in matrix organizations and cross-functional environments

Additional Considerations

• Bachelor’s degree

• Experience with agile product development methodologies and tools (JIRA, Confluence, Mural, Figma, etc.) a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.