In This Role, Your Responsibilities Will Be:

• Respond to customer and sales inquiries by accurately and timely entering and managing customer orders.
• Acknowledge customer orders and proactively communicate shipment status, including any potential delays.
• Review, process, and coordinate order changes to ensure alignment with customer and business requirements.
• Expedite with factories and internal partners to support on-time delivery commitments.
• Maintain close, professional collaboration with customers, sales teams, and internal stakeholders.
• Process and issue invoices in line with established procedures.
• Identify opportunities for continuous improvement to enhance efficiency and customer satisfaction.

Who You Are: You build strong customer relationships and deliver customer-centric solutions. You work collaboratively with others to meet shared objectives across teams and functions. You take on new opportunities and challenges with a sense of urgency, energy, and ownership. You develop and deliver clear, thoughtful communication that reflects the needs of different audiences and supports effective problem-solving.

For This Role, You Will Need:

• Proficiency in English and German, both written and spoken.
• Experience or education that demonstrates the ability to manage administrative, customer-facing, or order-related processes (a degree or equivalent practical experience is welcomed).
• Comfort using digital tools such as Microsoft Word, Excel, and Outlook, with the ability to learn new systems quickly.
• A strong customer-focused mindset with effective communication and interpersonal skills.
• The ability to understand business drivers and apply that understanding to day-to-day decisions.
• Curiosity and initiative to explore new approaches and support process improvements.  
   

Preferred Qualifications That Set You Apart:

• Previous experience in sales support, order management, or customer service in an international or industrial environment.
• Experience working with ERP or order management systems.  
   

Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We also recognize the importance of employee wellbeing and offer a supportive work environment, including an accessible workspace, commuting support, free sporting opportunities, and the possibility to work from home one day per week.

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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