Quantum Success Engineer
Job description
About IonQ:
IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.
Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.
Location: This position can work onsite or hybrid from one of our offices in the US or fully remote.
Travel: Up to 10%
Job ID: 1766
The Role:
We are looking for a Quantum Success Engineer to join a dynamic, cross-functional team dedicated to driving IonQ’s mission of delivering exceptional experiences for our customers. In this role, you will support and enable users of IonQ’s quantum computers throughout their journey, from initial setup and onboarding to leveraging advanced features. You’ll become an expert on the IonQ Quantum Cloud user experience and usage of the software surrounding our quantum computers, from how admins manage projects to how users execute quantum circuits.
While you’ll work with expert researchers in quantum applications and algorithms, this role does not require deep expertise in quantum information science - rather, you’ll focus on helping those users understand operational logistics, code syntax, and available options for executing their workloads on IonQ’s platform. Similarly, you’ll work closely with our software teams to understand our systems and opportunities for improvement in the user experience, but this role does not require formal experience in software development. However, if you’re interested in bringing your background in quantum information science research or software engineering to a different type of customer-facing role at this intersection, you might be a good candidate for this opportunity.
As a liaison between our customers and technical teams, you’ll help our customers understand our technology while helping our engineering teams understand our customers’ needs. You’ll address support requests, conduct onboarding and user training, and demonstrate new features externally; you’ll also act as a conduit for user feedback, escalate and monitor resolution of issues, and advocate for customer needs internally. As a trusted advisor, this position offers a high-visibility opportunity to influence and inspire both business and highly technical internal and external stakeholders, ensuring they have the best possible experience on our platform
If you’re a technical generalist and a fast learner, you can effectively translate among domains (physics, computer science, business) with the right level of technical depth, and you’re enthusiastic about hands-on debugging and problem solving, you might be a good fit for this role.
Responsibilities
:
- Become a subject matter expert on IonQ’s user-facing quantum computing software, production systems, and ecosystem integrations
- Answer user questions, troubleshoot incidents, and assist with internal investigation, acting as the primary interface between IonQ customers and our software and system operations teams
- Provide technical implementation guidance to customers regarding platform administration, software integration, workflow orchestration, and other topics
- Facilitate onboarding sessions to help new users get up and running on IonQ systems
- Collect customer feedback and feature requests, identify challenges and technical blockers, and advocate for customer-driven improvement to IonQ’s core products
- Contribute to developer documentation, training materials, new feature demos, and other enablement-focused content
- Support the development of internal tools, metrics, and processes for understanding and monitoring how customers use IonQ products and what they need to be successful
- Participate in on-site customer engagements, industry conferences, and other events to connect with IonQ customers and the broader quantum community
Requirements:
- MS in Physics, Computer Science, or a related technical field, especially with computational focus OR Graduate-level training or equivalent hands-on experience in a computational, quantitative field (e.g., Physics, Computer Science, Applied Math, Engineering)
- 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
- Experience in user support, developer relations, solutions engineering, or another technical role involving user enablement
- Hands-on experience with Python and Jupyter Notebook, Google Colab, or similar platforms
- Demonstrated experience communicating technical concepts to business stakeholders and technical subject matter experts, including across different technical domains
Preferred Qualifications:
- PhD in Physics, Computer Science, or a related technical field, especially with computational focus
- Demonstrated experience with quantum computing frameworks and SDKs such as Qiskit, Cirq, PennyLane, CUDA-Q, etc.
- Familiarity with quantum information science, applications, and algorithms
- Experience with SaaS platforms, REST APIs, and/or HPC systems
- Proficiency in SQL; experience in data science or data analytics
- Experience creating customer-facing content and technical presentations for a range of audiences
Scientific background, customer obsession, and hands-on credibility, combined with exceptional communication skills, are essential for success in this role. You should demonstrate a commitment to continuous learning and upskilling in the quantum computing field, along with a genuine passion for sharing your knowledge with others.
The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.
If this role has a commission structure, the compensation range below just reflects the base compensation range.
Wage Transparency:$128,445—$183,450 USD
Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.
US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
If you are interested in being a part of our team and mission, we encourage you to apply!