The Flex Investigation & Offboarding (Flex I&O) team is looking for an Investigation Specialist II to join our team. In this role, you will lead comprehensive investigations into incidents involving our Flex Delivery Partners (DPs), ensuring fair and accurate outcomes that protect the Amazon Flex brand and our customers.

The ideal candidate is an exceptional communicator and creative problem-solver with a passion for uncovering the truth. You will conduct meticulous investigations, analyze complex data using multiple tools, and collaborate with cross-functional teams to deliver well-informed business decisions. Your expertise will be instrumental in maintaining the integrity of our investigations while ensuring compliance with established procedures and quality standards.

If you thrive in a fast-paced environment and are committed to upholding the highest standards of fairness and professionalism, we want you on our team. This role requires fluency, both written and verbal, in Japanese. This position is based in Tempe, Arizona at CAZ1.

Key job responsibilities
-Adjudicate Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
-Provide well-informed business decisions based on investigative outcomes
-Exhibit excellent individual problem-solving and analytical skills to review and investigate cases
-Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
-Display flexibility by working within different queues and providing support as needed for overtime, deep dives, mentoring, translations, and escalations
-Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics

Basic qualifications

- Do you speak, write, and read fluently in Japanese, and have the ability to take direction in English without the use of a translator?

Preferred qualifications

- Do you have experience handling customer escalations?

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 18.70 - 31.20 USD hourly