You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Find your place on #TeamAmex. 

Business Unit Overview

The Spain Acquisition Team for personal and Small Business customers in Spain focuses on growing market share through effective, sustainable and profitable acquisition strategies.

Within this unit, the Capabilities and Operations team plays a key role, facilitating the comprehensive management of the sales team. This includes optimizing the customer journey, efficiently managing the flow of incoming Applications, and continuously improving processes through new technologies, both internal and external. Additionally, it centralizes information related to results, manages projects and stakeholders, and ensures that sales process initiatives are implemented in a prioritized manner and according to established deadlines.

About the role

Support the day-to-day management of Card application and approval processes through performance analysis, reporting, and operational coordination. The intern will help deliver insights that improve efficiency and support business decision making across key acquisition functions.

Responsibilities

• Interact with other Card Issuing functions (e.g. Global new accounts, credit risk) and the external telemarketing agencies and be tasked to monitor and optimize internal processes.
• Support the Approval Rate analysis management process for applications of Personal and Small Business segments.
• Assist the operational activities in order to deliver insights to make the decision process easier for the Global New Accounts team.
• Support in understanding the daily metrics to the prioritize tasks for the rest of the team.
• Assist the structure in the daily core activities, producing internal and external reporting and liaising with the operations units.

Qualifications

Required Qualifications

• Meticulous attention to detail and organizational skills.
• You’re able to remain calm under pressure, think on your feet and proactively solve problems.
• Good communication and relational skills.
• Self-starting, innovative thinker who can provide a team with suggestions and recommendations for process improvement.
• Fluency in English and Spanish.
• Proficient knowledge of Office tools (Excel, Power Point).

Preferred Qualification

• Courses in industrial or organizational engineering or marketing operations
• Experience in marketing operations

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counselling support through our healthy minds program

• Career development and training opportunities

More information:

Location: Madrid

Starting Date: 10th November

Duration: 12 Months

Hours: 35 hours per week

For Graduates:

Alongside your internship you will be enrolled on programme coordinated by Fundación Universidad Empresa (FUE). This programme will allow students to focus on productivity, adaptive management and innovation, to apply their theoretical knowledge in a real-world setting, collaborating directly on the management and optimization of commercial processes. The student will develop essential skills in project management, data analysis, and negotiation, which are critical for future integration into the labor market.

To enroll the programme, the candidate must have completed the degree or due to submit the final degree project, or the final degree project plus 9 ECTS max.

For Undergraduate Students:

If you are an undergraduate student, your university will need to agree that you can commit to 35hours per week, please ensure you check this with your university prior to applying.