At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.

Key job responsibilities
Managers and senior managers collaborate with Senior HR Partners to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. The Sr. HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, Sr. HRPs are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. Sr. HRPs are also expected to partner on complex global and regional strategic priorities and process improvement initiatives. As a subject matter expert, Sr. HRPs mentor and guide junior team members.

Key responsibilities include:
• Performance Management: Partner with managers on complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.

• Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.

• HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.

• Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.

• Process Improvement: Drive complex strategic priorities and process improvement initiatives across India. Partner with global HRP team, other HR teams and CoEs to drive global and regional HRP strategic projects.

This role is performed through an innovative customer relationship Management tool that enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives.

Basic qualifications

• Bachelor's degree in business, HR, or a related field, or 5+ years of human resources experience and Bachelor's degree
• Experience delivering results by partnering with and influencing others
• Experience coaching and mentoring at the management level
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Business and HR acumen, including problem solving skills, critical thinking, and self-initiative

Preferred qualifications

- Master's degree in Human Resources or related field with about 6-10 years’ work experience. Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven. Proven ability to prioritize, meet deadlines and make the best use of available resources. Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations. Coaching and consulting skills; Ability to work with and influence multiple stakeholders. Experience in dealing with contingent workforce will be an advantage. Presentation skills and knowledge of employment laws.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.