AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 
As a Configuration Technician you would be responsible for following platform documentation, AHEAD Methods, and Production defaults in order to properly apply customer specific, order specific and hardware specific software

Duties/Responsibilities

Install and configure various operating systems across a wide range of hardware.

Create and configure RAID arrays.

Flash custom BIOS and firmware into hardware.

Install software images through internal PXE environment.

Troubleshoot computer hardware issues.

Communicate production problems with Production, Engineering and Sales
departments.

Assemble computer hardware from build documentation.

Identify and quarantine defective hardware.

Perform visual inspection on systems and accessory boxes.

Perform diagnostic testing using 3rd party software such as PCDr or MemTest as well as
manufacturer software such as Seatools.

Identify and log discrepancies that vary between the build and the work instruction.

May be required to work extended hours as needed during peak times.

Work as an assembly technician or fulfill other roles as needed.

*Other job duties as assigned

Education and Experience

Requires a high school diploma or equivalent and 1 – 3 years in the assembly manufacturing field.

Experience using computer and e-mail, including some proficiency in Microsoft office
products desired.

Must have experience with computer hardware.

Experience with various operating systems desired.

Linux experience preferred.

Knowledge, Skills, Abilities

Work well with others and demonstrate a great work ethic.

Relies on instructions and pre-established guidelines to perform functions of the job.

Must be able to work additional hours and weekends when required 

Physical Requirements

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA
and other federal, state and local standards, including meeting qualitative and/or quantitative
productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal,
state, and local standards.

Ability to lift 50 lbs.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.     Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   USA Employment Benefits include:  - Medical, Dental, and Vision Insurance  - 401(k)  - Paid company holidays  - Paid time off  - Paid parental and caregiver leave  - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.    Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.   If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.    You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.