Senior Manager, Construction Operations
Job description
At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.
We're looking for a Senior Manager, Construction Operations to build and run the operating rhythm for our Regional Project Manager team. You'll own the metrics, cadence, and accountability structure that ensures every home modification installation across every region meets our timeline, budget, and quality bar. This role exists because consistency at scale doesn't happen by default: it's designed, measured, and enforced. The ideal individual will be comfortable challenging the status quo and creating an environment of continuous improvement.
Key Responsibilities
Performance Management & Accountability
- Define and own the KPI framework for Regional Project Managers: on-time completion rate, budget variance, quality inspection pass rate, SLAs, Service Provider network health, client escalation rate
- Run a regular (weekly/monthly) performance review cadence with each Regional PM against those metrics
- Own the documentation trail for performance - what was flagged, what was committed to, what changed
- Serve as the escalation point above Regional PMs for issues that can't be resolved at the regional level
- Represent regional performance data to executive leadership
Team Oversight
- Build and maintain dashboards/reporting that make regional performance visible to leadership without requiring narrative status updates
- Standardize how installations are tracked across regions so performance data is comparable, not just anecdotal
- Manage, coach, and develop the Regional Project Manager team
- Set clear expectations at hire and in onboarding for what "meeting the bar" looks like, tied directly to the KPI framework
Qualifications
- 5+ years managing a distributed field team in construction or home services
- Track record of building KPI frameworks and performance management systems from scratch, not just operating inherited ones
- Direct people management experience
- Comfortable working with data/dashboards to drive decisions, not just gut sense of team performance
- Experience managing teams through change
How We Invest In You
- Generous company-funding of our health, vision, and dental plans
- HSA plans
- Short and Long-Term Disability
- Life and Personal Accident Insurance
- Hospital Insurance
- 401(k) immediately upon hire
- Generous candidate referral program
Time Away
- Unlimited PTO + 10 paid holidays
Remote First Team
- $1000 stipend you can use towards work from home costs
- Frequent team off-sites and get-togethers around the country
- Collaborative team environment
- Monthly Townhalls
- High trust environment
- A laptop and company swag upon hire