The Director of Pharmacy – Transitions of Care (TOC) provides strategic and operational leadership for enterprise-wide pharmacy services that ensure safe, effective, and coordinated medication management as patients transition across the continuum of care, including admission, inpatient care, discharge, ambulatory follow-up, and community pharmacy integration.

This role is responsible for developing, implementing, and optimizing pharmacy-led TOC programs that improve medication safety, patient outcomes, readmission performance, patient experience, and medication access while aligning with health system priorities for value-based care, population health, and quality improvement.

The Director collaborates with clinical, operational, informatics, ambulatory, and community partners to ensure medication continuity and coordinated care across the health system.

Responsibilities

Strategic Leadership
•    Develop and execute the enterprise Transitions of Care pharmacy strategy aligned with health system clinical quality and population health priorities.
•    Lead system-wide initiatives to reduce 30-day hospital readmissions, medication-related adverse events, and post-discharge medication errors.
•    Establish pharmacy as a core clinical leader in care coordination and discharge planning workflows.
•    Align TOC services with value-based care programs, CMS quality metrics, and Joint Commission standards
Program Development & Operations
•    Design and implement pharmacy-led TOC programs across inpatient, ambulatory, specialty, and retail pharmacy settings.
•    Develop standardized workflows for:
o    Admission medication reconciliation
o    Discharge medication reconciliation
o    Medication counseling
o    Meds-to-Beds programs
o    Medication access support
o    Post-discharge follow-up calls
•    Implement disease-specific TOC bundles for high-risk populations such as:
o    Heart Failure
o    COPD
o    Diabetes
o    Anticoagulation
o    Sepsis and complex polypharmacy patients.
•    Integrate pharmacy services into interdisciplinary discharge planning and care coordination teams.
Pharmacists play a key role in transitions of care by optimizing medication therapy, improving patient outcomes, reducing readmissions, and improving patient satisfaction.
Clinical Program Oversight
•    Establish clinical standards for:
o    Medication reconciliation
o    Medication therapy optimization
o    High-risk medication management
o    Medication access and affordability programs
•    Oversee patient counseling and medication education initiatives to improve adherence and health literacy.
•    Ensure clinical pharmacists are integrated into interdisciplinary rounds and discharge planning processes.
Education & Professional Development
•    Develop training programs for pharmacists, technicians, residents, and students in TOC best practices.
•    Serve as a preceptor for pharmacy residents and students.
•    Promote scholarship, research, and publication related to transitions of care initiatives.
Regulatory & Compliance
•    Ensure TOC programs meet regulatory standards including:
o    Joint Commission medication management standards
o    CMS readmission reduction programs
o    Medication safety requirements
•    Develop policies and procedures for medication continuity across care settings.

Qualifications

• Doctor of Pharmacy (PharmD) or Advanced Pharmacy degree required
• PGY1 Pharmacy Residency required
• PGY2 Residency in Ambulatory Care, Health-System Pharmacy Administration, or related field preferred
• Minimum 7–10 years of progressive pharmacy leadership experience
• Demonstrated experience developing or managing Transitions of Care or population health programs
• Experience in health system pharmacy operations and interdisciplinary care coordination
• Board Certification (BCPS, BCACP, or equivalent) preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $169,095.00 - $253,643.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 600 - HSO Pharmacy - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.