Job Duties:

• Greet patients and introduce self in a professional and compassionate manner.
• Prepare patients for mammography exams by assisting with changing, completing paperwork, and explaining basic procedures.
• Escort patients to and from exam rooms and throughout the department as needed.
• Ensure all required forms, questionnaires, and documentation are completed accurately prior to exams.
• Review patient worksheets and verify completeness before technologist begins exam.
• Assist with maintaining patient flow and minimizing wait times.
• Communicate effectively with technologists, radiologists, and front desk staff regarding patient status and needs.
• Assist in scheduling, rescheduling, and confirming patient appointments.
• Verify exam orders and ensure patients are scheduled for the correct procedures (screening vs. diagnostic, mammogram vs. ultrasound)
• Request and track prior imaging studies; ensure proper documentation and patient authorizations are completed.
• Update exam statuses in tracking systems (e.g., tech start/end, unread exams, awaiting comparison)
• Complete and maintain exam documentation, including notes, worksheets, and system entries.
• Ensure proper assignment of exams to technologists and radiologists.
• Maintain cleanliness and organization of exam rooms, dressing rooms, and waiting areas.
• Stock supplies such as gowns, linens, and wipes.
• Assist with preparation for specialized procedures such as stereotactic biopsies as directed.
• Provide patients with pre-exam and post-exam instructions.
• Ensure compliance with safety, infection control, and patient confidentiality standards.
• Perform other duties as assigned to support departmental operations.

Education and Experience:

• High school diploma or equivalent required
• 0–2 years of experience in a healthcare, radiology, or patient care setting preferred
• Previous experience in imaging services or women’s health is a plus.
• Familiarity with electronic medical record (EMR) systems preferred.
• Minimum of 1 year of experience in mammography preferred (may vary by employer)
• Current BLS (Basic Life Support) certification
• Bilingual (e.g., English/Spanish) preferred but not required

Knowledge, Skills, and Abilities:

• Basic understanding of mammography procedures and workflow (screening and diagnostic)
• Strong interpersonal skills with the ability to provide compassionate care to patients in sensitive situations.
• Effective verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced clinical environment.
• Ability to follow instructions and seek guidance when needed.
• Proficiency with computers and medical documentation systems
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Team-oriented with the ability to collaborate effectively with clinical and administrative staff.
• Physical ability to stand and walk frequently, assist patients, and lift up to 40 pounds.

Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.