IT Assistant

Scholes Electric, a Prime Electric company, is a well-established contractor on the East Coast with more than 70 years of experience. Scholes expands PRIME’s ability to serve clients across New Jersey, Pennsylvania, New York, Delaware, and surrounding markets.  Since 1954, Scholes has earned a reputation for performing in complex and high-demand facilities. Operating from offices in Piscataway, New Jersey, and Norristown, Pennsylvania, including its affiliated Pennsylvania office through J.W. Carrigan, Scholes brings experience across a range of markets, including data centers, financial and high-tech interiors, healthcare, pharmaceutical, transportation infrastructure, preventative maintenance, and industrial facilities.

Position Summary:

This role will support our IT team at Scholes Electric. Under general supervision, the IT Assistant will perform a variety of computer- and network-related tasks in support of the organization’s information technology function.

What You Will Do

Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration 

Responds to questions/helpdesk tickets, whether in person, over the phone or via email 

Triage and assign helpdesk tickets to the team as they arrive 

Installs, modifies and repairs computer hardware and software 

Deploys and cleans-up computers, mobile devices, and computer peripherals 

Maintains current and accurate inventory of technology hardware, software and resources 

Complies with and enforces internal policies, processes, and procedures 

Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices 

Performs other duties as requested 

What You Will Need to be Successful

Associate’s degree (A.A.) or equivalent from two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience 

A foundational understanding of how software and operating systems work 

Excellent listening, communication and problem-solving skills 

Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines 

Ability to think logically and analytically while maintaining a strong customer focus under stressful situations