Department

ESA E-Technology

About the Department

eTech is a group of friendly technology professionals and enthusiasts who act as the primary functional and technical support for multiple admissions systems at the University of Chicago. Duties also include technology operations, implementation, business analysis, technical documentation, inventory, and triage and troubleshooting for technology aspects for users within the Office of Enrollment and Student Advancement. Most of our time is spent supporting the admissions systems through submitted tickets and meetings with the various functional users, but we also handle computer inventory and deployment logistics as well as triaging and troubleshooting issues with any technical equipment in any of our three office locations on campus.

Job Summary

The office of Enrollment and Student Advancement is looking for a technologically savvy individual to join the technology team (eTech) in supporting the graduate and undergraduate admissions systems and technology. The Admissions Systems Technology Specialist is an entry level position where the appropriate candidate will learn the ropes of working with the University's Admissions Systems, Technolutions Slate, the basic technology inventory and operations of the office of Enrollment and Student Advancement.

The eTech team operates on a hybrid office schedule which requires days in the office as necessary for in-person meetings, and the rest of the time working remotely from home. This schedule will go into effect after a brief training period of full days in the office working alongside another member of the eTech team.

Responsibilities

• Exhibits a high level of accuracy and comfort with using CRM (constituent relationship management) systems and understanding the basics of database functionality.
• Acts as a primary contact for system functionality and support to internal University functional users and external system applicants, such as performing basic troubleshooting, statistical analysis, reporting, maintenance, research and upkeep using existing system functionality.
• Manages system data, including duplicate record mitigation, building and exporting queries for mailing lists and reporting statistics, system integrity maintenance, creating system reports, maintaining system records, and implementing new functionality.
• Creates and maintains events and forms using delivered system functionality.
• Creates and maintains mass email messages and campaigns using delivered system functionality and HTML, CSS, Liquid Markup coding as necessary.
• Responsible for system functionality implementation discussions, testing, documenting, and quality assurance.
• Directs end user training in system functionality.
• Prepares to occasionally help in troubleshooting various other types of technology, including PC and Mac computers, monitors, printers, scanners, installed software, and the occasional smartphone or networking question.
• With moderate to high levels of direction from others, analyzes the users' requirements and solves routine database problems that ensures users and related applications can access necessary data sets.
• Interprets existing data and populates the database with new data from external sources. Maintains documentation on data models, data dictionaries, physical database configuration, and daily database maintenance functions.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Technical Skills or Knowledge:

• Understanding of CRM systems, data, databases, and good data practice.
• Proficient in Microsoft Excel and Access.
• Familiarity with HTML and CSS code.
• Proficient in Technolutions Slate Admissions System is a plus.

Preferred Competencies

• Good communications skills.
• High level of accuracy.
• Comfortable creating and updating technical documentation.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• Three Professional References Contact Information (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled

Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$46,500.00 - $60,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.