Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Digital Lead, Eastern Europe

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Eastern Europe Customer Solution Center team is looking for a Vice President, Digital Lead to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
- Leads execution of product strategies within assigned region
- Delivers proposals to customers on how products can improve value proposition
- Closes new business in tandem with Account Management and Products & Solutions in a highly competitive consultative selling environment and generates incremental revenue from existing clients
- Build a strong sales pipeline and monitors opportunities
- Provides technical support by identifying and resolving customer challenges and escalating to senior colleagues as required
- Analyzes and interprets customer data to ensure operations are at optimal levels
- Participates in the customer planning and product prioritization process
- Coordinates transitions between sales and implementation teams
- Bring the voice of the market back to the implementation team to ensure customer relationship needs are met
- Provides subject matter expertise on a specific product or segment of products and identifies product innovation opportunities
All About You
- Expertise in E-Commerce and/or digital Payments industry gathered from previous work experience
- Extensive experience in a sales/commercial/consultative selling environment including interacting with customers and closing individual deals within a single market
- Demonstrated expertise and success in achieving sales goals over multiple products
- Experience with a specific product line gathered from time in Product Sales or other functions in Mastercard
- Led cross-functional projects within own Country/Region

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.