As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

This is not a hands-on-keyboard troubleshooting role, but rather an opportunity to be the principal technical voice and customer advocate, working proactively to craft strategies that drive adoption of AWS services including EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, IoT, and more. Your technical acumen and communication skills will enable you to effectively represent AWS within customer environments and lead discussions with senior leadership on architecture, trade-offs, and risk management.

Key job responsibilities
Research and analyze technical, operational, and financial details to understand customer business drivers, key dependencies, and performance indicators, representing this perspective in strategic discussions.
Design cloud architecture solutions that meet infrastructure and application requirements while applying the AWS Well-Architected Framework pillars to optimize reliability, security, performance, and cost.
Provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices, proactively keeping AWS environments operationally healthy and resilient
Craft and execute strategies to drive customer adoption of AWS services, balancing trade-offs and solving difficult technical challenges in partnership with engineering and service teams.
Deliver executive-level presentations and technical briefings that effectively communicate architecture recommendations, risk management approaches, and strategic cloud adoption patterns.

A day in the life
The close relationships you develop with your customers will allow you to understand their business and operational needs as well as their technical challenges, enabling you to help them achieve the greatest value from AWS. You'll engage with cross-functional teams to see customer issues through to resolution, while spending most of your time working proactively on strategic initiatives. Your days will include executive briefings, architecture reviews, and collaborative sessions where you translate complex technical concepts into actionable guidance that aligns with business objectives.

About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• 4+ years of design/implementation/operations/consulting with distributed applications experience
• 4+ years of technical engineering experience

Preferred qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually