Director of Account Management

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are seeking an experienced and results-oriented Director of Account Management. This leader must be willing to roll up their sleeves, presenting to our biggest accounts and engaging hands-on with Account Managers on their top opportunities. The role is responsible for developing and overseeing exceptional customer engagement and customer satisfaction strategies deployed by the Account Management team, providing direct personnel management, delivering strategic oversight of the team’s sales execution, and fostering long-term customer relationships and expansion business.    This is an office based role and requires reporting to our HQ in Baltimore daily.

A Day in the Life:

Take a highly active, hands-on role by serving as the co-lead on approximately 5 strategic accounts per Account Manager to drive meaningful customer engagement and growth opportunities.

Travel onsite with the Account Managers and conduct sales presentations for key accounts and major opportunities generated by the Account Management team.

Work directly on some customer accounts, focusing on reviving current opportunities and securing strategic, high-value business.

Oversee the day-to-day operations and performance of the Account Management team, which is focused on client retention and upsell opportunities.

Train and develop the Account Managers to provide a best in class customer experience.

Manage personnel performance against set metrics, make recommendations for team reduction and new hiring efforts, ensuring all Account Managers are focused on creating solid relationships with their customers.

Drive the Account Management team to attain revenue targets.

Identify and implement strategies for driving early renewals and maximizing expansion business within assigned customer accounts.

Ensure meticulous data integrity and documentation within the Salesforce CRM, including detailed note-taking and management of the "Opportunity Next Steps".

Lead weekly meetings to ensure pipeline accuracy and forecast hygiene across the Account Management function.

Collaborate cross-functionally with Sales Engineering, Sales Executives, and other departments within the pre- and post-sales ecosystem.

Required Skills & Abilities:

Exceptional leadership, coaching, and team-building skills. 

Proven ability to foster and maintain long-term, high-value customer relationships.

Proficiency with Salesforce CRM 

Strong written and verbal communication skills, including comfort engaging with C-level stakeholders.

Exceptional attention to detail, particularly regarding CRM management and reporting.

Ability to travel up to 40% of the time

Education & Experience:

Bachelor’s Degree or equivalent experience

Minimum of 7 years of progressive experience in account management or sales, with a track record of meeting or exceeding revenue goals

Minimum of 3 years of direct personnel management experience, overseeing an Account Management or Sales team

Alertus Career Advantages:

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan 

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work HomeBuying Incentive

Employee Referral Bonuses

Flex Scheduling

Additional Information:

Our approach to Artificial Intelligence. We value the human element of our hiring process. We do not use AI to screen applications or replace human judgment in our selection, and all final decisions are made by real people. We ask that you approach your application with the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.   All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.   Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   All your information will be kept confidential according to EEO guidelines.   AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP