Security Supervisor - Oakland

The Security Supervisor will supervise security officers who provide safety and security to learners, patients and staff, de-escalate patients and visitors who are behaving as though they are experiencing mental crisis, guard university property, observe and report suspicious circumstances and criminal activity to UC Health Communications Technicians and UCSFPD Communications Dispatch for further investigation/disposition by UCSF PD, patrol  UCSF preventing crime and increasing safety for visitors, learners, Staff and patients, assist with crowds and traffic at public events.

Under the general supervision of the Security Operations Manager and the Security Director, the Security Supervisor will supervise and train, or oversee the training of, all Public Safety Ambassadors and/or Public Safety Officers.   Supervisors will be responsible for completing performance evaluations.  Supervisors will spend 50% or more of their shift in the field, actively working with and observing the officers they supervise.  Supervisors are expected to respond to calls for service and, when necessary, take a supervisory role on the calls. Supervisors are expected to assist their officers on calls for service, and they are also expected to assist with break/lunch relief by covering posts when shift coverage is low.

The Security Services Supervisor has supervisory responsibility over a group of Security Service Officers on an assigned shift or detail, performs administrative functions related to shift/event scheduling, vacations, time off, and ensures accuracy of timekeeping, report preparation, and information gathering and dissemination. The shift supervisor oversees the training of officers in the field, under the guidance of their division manager.

The Security Services Supervisor will provide direct on-site supervision of Security Officers to ensure compliance with stated policies and program services. Incumbent will serve as the site/shift Supervisor and will provide direct liaison of all critical matters to the Security Administration team members in their absence, to ensure compliance with departmental or organizational culture, policies, procedures, and defined internal controls. The Security Services Supervisor ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Responsibilities

The Security Supervisor will supervise security officers who provide safety and security to learners, patients and staff, de-escalate patients and visitors who are behaving as though they are experiencing mental crisis, guard university property, observe and report suspicious circumstances and criminal activity to UC Health Communications Technicians and UCSFPD Communications Dispatch for further investigation/disposition by UCSF PD, patrol  UCSF preventing crime and increasing safety for visitors, learners, Staff and patients, assist with crowds and traffic at public events.

Under the general supervision of the Security Operations Manager and the Security Director, the Security Supervisor will supervise and train, or oversee the training of, all Public Safety Ambassadors and/or Public Safety Officers.   Supervisors will be responsible for completing performance evaluations.  Supervisors will spend 50% or more of their shift in the field, actively working with and observing the officers they supervise.  Supervisors are expected to respond to calls for service and, when necessary, take a supervisory role on the calls. Supervisors are expected to assist their officers on calls for service, and they are also expected to assist with break/lunch relief by covering posts when shift coverage is low.

The Security Services Supervisor has supervisory responsibility over a group of Security Service Officers on an assigned shift or detail, performs administrative functions related to shift/event scheduling, vacations, time off, and ensures accuracy of timekeeping, report preparation, and information gathering and dissemination. The shift supervisor oversees the training of officers in the field, under the guidance of their division manager.

The Security Services Supervisor will provide direct on-site supervision of Security Officers to ensure compliance with stated policies and program services. Incumbent will serve as the site/shift Supervisor and will provide direct liaison of all critical matters to the Security Administration team members in their absence, to ensure compliance with departmental or organizational culture, policies, procedures, and defined internal controls. The Security Services Supervisor ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Qualifications

Requirements:

• High school diploma or GED.

• Four (4) or more years of work experience in Security Services.

• One (1) or more years of proven experience in a leadership or supervisory role, i.e., scheduling, personnel management, labor relations, and other supervisory skills.

• Valid California Class-C Driver’s License.

• California Guard Card via Bureau of Security and Investigation Services (BSIS).

• Ability to obtain the following within 60 days of employment:  CPI 1-3 Crisis Prevention Institute and IAHSS Basic Security Officer Certificate.

• Experience performing all aspects of the security function within the specific division where the promotion is being conducted.

• Interpersonal skills to work effectively with others to achieve common goals across the entire division; ability to work with all age groups and individuals from diverse backgrounds, and effective problem-solving skills.

• Excellent customer service to quickly address questions or issues. 

• Ability to supervise and train assigned security officers.

• Past work experience with communications equipment, reporting systems, CCTV monitoring, and all on-site security equipment. 

• Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others.

• Ability to effectively manage multiple priorities and execute plans to meet deadlines.

• Organizational skills to be applied to coordinating assigned staff schedules and unit operations.

• Ability to write reports, ability to speak, read, write, and follow verbal and written instructions.

• Ability to apply judgment to quickly evaluate issues and identify a potential solution on the spot within defined procedures and policies.

• Interpersonal skills to handle sensitive and/ or stressful situations with a multi-cultural population and escalate appropriately. 

• Demonstrated ability to work calmly under stress in emergencies, and sound judgment skills.

• Successfully pass the background check, including fingerprinting.

• Ability to work one or more days a week in Oakland and San Francisco based on business needs. 

Preferences:

• Knowledge of organization, HR, and UC policies and processes. 
• Knowledge and ability to monitor compliance with relevant regulatory agencies' federal and state requirements.
• Experience performing all duties required for both the UC Health and Campus Security Divisions.
• Associate's degree or higher education in a related field of law enforcement, industrial security, business, personnel management, or other related field.
• IAHSS Advance Officer Certificate.
• IAHSS Supervisory Certificate.
• AVADE certification or a similar management of assaultive behavior certification program.
• PC832 California POST.