GENERAL DESCRIPTION/POSITION GOAL:

1. I. JOB RELATED FUNCTIONS:  

• Under the direct supervision of the Customer Service Manager. Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction. 
• Ensures patients have been cleared for specific diagnostic tests. 
• Obtains pre-certification and registration prior to a patient’s appointment. 
• Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided. 
• Provides ongoing communication with patient regarding authorization and scheduling process. 
• Has knowledge insurances and of commonly-used concepts, practices, and procedures.
• Basic Computer Skills required.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Provides coaching and instruction to direct reports within the department, as instructed by Customer Service Manager.
• Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer

1. II. CUSTOMER SERVICE EXPECTATIONS:  Demonstrates competencies in customer service and an understanding of SimonMed’s code of conduct and culture.

1. III. EQUIPMENT:  Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.

1. IV.JOB RELATED AND PROFESSIONAL GROWTH:  Adheres to policies, procedures, guidelines relative to departmental operations.  Participation in specific activities for the promotion of self-growth or the enhancement of a positive image.

1. V. QUALITY:  Applies the standards of practice/performance in the work setting to achieve positive outcomes.

MINIMUM   QUALIFICATIONS:  Requires a high school diploma and 2 years   of experience in the field or in a related area.  Must be able to communicate effectively with   physicians, patients, and the public and be capable of establishing good   working relationships with both internal and external customers.

PHYSICAL   DEMANDS:  This position may require duties including   lifting and carrying up to 40 pounds and sitting for prolonged periods of   time.  Good visual and auditory acuity   as well as good manual dexterity and the ability to be readily understood are   essential.  Must be able to work in a   stressful environment.

DRESS ATTIRE:

Business   Casual and always a SimonMed Logo Custom Lab coat/White Jacket