What will I be doing?

As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:

• Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
• Establish and monitor productivity benchmarks and KPIs across JKM hotels.
• Ensure weekly LMS reporting discipline and data accuracy.
• Analyze labor productivity trends and provide actionable insights.
• Collaborate with hotel leadership to improve rostering discipline and labor alignment.
• Lead and support Time & Motion studies across properties.
• Train OE Champions and hotel teams on OE tools and methodologies.
• Identify and share best practices across hotels.
• Support change management and continuous improvement culture.
• Various ad hoc projects as required

Responsibilities

Competency Framework

Leadership

• Drives change and transformation across multiple stakeholders.
• Influences senior leadership to adopt data-driven decisions.
• Builds a culture of accountability and continuous improvement.

Commercial Acumen

• Understands financial drivers of hotel performance.
• Links operational decisions to profitability and owner value.
• Uses data to support strategic and commercial decisions.

Operational Excellence Expertise

• Deep understanding of labor management systems and productivity metrics.
• Experience in Time & Motion studies and process optimization.
• Ability to standardize processes and implement best practices.

KPIs / Scorecard

• Improvement in Productivity Ratio across JKM hotels.
• LMS reporting compliance rate (weekly).
• Reduction in labor cost % vs budget.
• Adoption rate of OE initiatives across hotels.
• Number of best practices implemented regionally.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

This role requires the following language skill:

• Japanese (business level)

• English (business level)

   

In addition, this role requires the following minimum qualifications:

• Bachelor’s degree in Hospitality, Business, Finance or related field.
• 5 years hotel operations or finance experience.
• Strong computer skills to include Microsoft Excel, Word and PowerPoint.
• Strong knowledge of Time Saver system and reporting.
• Experience with LMS and productivity analysis.
• Strong analytical, communication, and leadership skills.
• English & Japanese language skills required.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.