IT Field Support Specialist
Job description
Job Title:
IT Field Support Specialist
Company: Loenbro, LLC
Business Unit/Department:
Information Technology
Location:
Dallas, TX
Reports to: IT Field Support Manager
Employment Type: Full Time - Onsite
FLSA Classification:
Exempt
Candidates must be authorized to work in the United States on a full-time basis. We are unable to sponsor or transfer visas at this time.
About Loenbro
Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.
At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.
Job Summary
Loenbro is seeking an IT Field Support Specialist based in Dallas, TX, to support end users across a dispersed organization. Reporting to the Field Service Manager, this role provides hands-on and remote support to ensure reliable, secure, and efficient computing systems.
The IT Field Support Specialist serves as a key point of contact for technical issues, delivering timely troubleshooting, system support, and user guidance. This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.
Essential Job Responsibilities
- Deliver executive-level white glove support to senior leaders, ensuring a high-touch, professional, and customer-focused technology experience
- Provide high-quality technical support to employees via phone, email, in-person, and site visits
- Diagnose and resolve hardware, software, and system issues in a timely manner
- Install, configure, and maintain computers, mobile devices, printers, and peripherals
- Support Active Directory and Microsoft 365 user administration (accounts, groups, access)
- Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution
- Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)
- Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions
- Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup
- Create and maintain technical documentation and follow established IT processes
- Train and support end users to improve system adoption and efficiency
Minimum Qualifications
Required:
- Associate’s or bachelor’s degree in IT or related field
- 5+ years of IT support experience in a professional environment
- Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)
- Experience supporting Microsoft 365 and administering Active Directory environments
- Familiarity with IT ticketing systems and workload management
- Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)
Preferred:
- Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)
- Experience with ITSM tools such as Service Desk Plus, FreshService, or similar
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
- Office-based with travel to remote locations to support field teams and job sites
- Open to occasional travel to any office in or out of state, up to 25% travel may be needed to support field office and remote locations
This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.
Benefits
Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holiday pay
- Life and disability insurance
- Professional development and training opportunities
- Employee assistance program (EAP)
Benefits eligibility may vary based on employment classification and hours worked.
Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities. If you’re ready to be part of a company that LEADS by:
- Living with Integrity
- Exceeding Expectations
- Acting with Urgency
- Delivering Excellence
…we want to hear from you.