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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

The ideal Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution

Your Impact

• Participate in the full application life cycle - design, development, testing, and deployment

• Interact with customers, project teams, and other stakeholders to ensure customer success

• Design, develop and integrate Salesforce apps and components with back-office systems using modern web tools and technologies

• Develop proofs of concept as needed during the design and requirements phase to evaluate products and integration strategies

• Validate application code using unit tests, security tests, and profiling tools

• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

• Produce project documentation, including functional and technical designs, and end-user guides

• Travel is infrequent, varying with consultant preference and client requirements

Minimum Requirements:

• 3+ years of experience in design and implementation using Salesforce.com tec

• Skill and passion for programming and technology

• Understanding of object-oriented programming (OOP) concepts

• * Skilled in Java, C#, or comparable OOP language

• Experience with HTML, CSS, JavaScript

• Experience with modern IDEs (VSCode, IntelliJ) and SCM tools (Git, SVN)

• Strong problem-solving skills

• Ability and desire to learn new technologies and development tools

• A creative mindset to apply innovative approaches to software design

• Desire to work in a highly collaborative environment with a large team of like-minded developers

• Understanding of relational databases, data modelling, and SQL

• Understanding of Agile, Scrum, or other iterative development methodologies

Preferred Requirements:

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent demonstrable work experience instead of a degree will be considered

• Ability to convey and convince customers of best practices at various levels within a large organisation

• Application design and development background

• Travel may be required and varies depending on the client's requirements

• A Strong Enterprise Architecture background would be favorable

• Relevant Salesforce experience is desired 

• Highly beneficial to have any Salesforce product certifications before joining:

• Salesforce Certified Administrator

• Salesforce Certified Advanced Administrator

• Platform App Builder

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Service Cloud Consultant

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.