Amazon’s Quick Commerce organization is exploring a new operating model to expand our network and deliver everyday essentials to customers faster. We are seeking a Senior Program Manager to develop and lead our third-party integration strategy, creating a scalable model that enables external partners to secure, launch, and operate Quick Commerce sites.

This role will own the development of the 3P business plan and proposal, including operating models, financial requirements, partner capabilities, risk assessments, and the mechanisms required to scale. The Senior Program Manager will work across Global Procurement Operations (GPO), Finance, Legal, Operations, Real Estate, Product, and other partner teams to evaluate external benchmarks, assess model trade-offs, and define the path from initial pilot through broader network expansion.

The ideal candidate can move between strategy and execution. They will build detailed business cases, evaluate complex financial and operational trade-offs, and translate ambiguity into a clear, scalable plan. They must also be comfortable influencing senior leaders, challenging existing assumptions, and establishing new processes across multiple organizations.

Key job responsibilities

• Develop the end-to-end business plan and leadership proposal for Quick Commerce’s 3P operating model.
• Define a scalable approach for third-party partners to source, secure, launch, and operate Quick Commerce sites.
• Evaluate potential 3P models, including under-the-roof operations, site acquisition, launch support, ongoing operations, and fully outsourced solutions.
• Partner with GPO to identify, evaluate, and qualify potential third-party operators and supporting suppliers.
• Work with Finance to develop detailed financial models, cost benchmarks, investment requirements, and comparisons against first-party operations.
• Partner with Legal to define contractual frameworks, compliance requirements, liability structures, performance expectations, and appropriate controls.
• Work with Real Estate and Operations to establish site requirements, approval processes, launch standards, and operating mechanisms.
• Use internal and external benchmarks to assess partner economics, operating structures, launch timelines, and scaling potential.
• Develop clear assessments of financial, operational, customer experience, compliance, and execution risks, along with proposed mitigations.
• Define pilot requirements, success criteria, performance metrics, governance mechanisms, and the roadmap for scaling beyond the initial launch.
• Establish clear ownership and integration points across Amazon and third-party partners throughout site development, launch, and steady-state operations.
• Create mechanisms to monitor partner performance, identify gaps, and drive continuous improvement.
• Prepare and present business proposals, recommendations, and decision documents to senior leadership.
• Drive alignment and execution across teams with different priorities, constraints, and areas of ownership.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Knowledge of general AI tools
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience developing or managing third-party, franchise, outsourced operations, supplier, or marketplace models.
• Experience in quick commerce, grocery, retail operations, logistics, last-mile delivery, real estate development, or site launches.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually