Event Staff Supervisor
Job description
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Job Title:
Event Staff Supervisor
Department:
Business Advancement | Schottenstein Center Guest Services Administration-JM
Responsibilities
Provide excellent guest service to fans attending Ohio State events
Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff
Verify attendance of staff and complete timesheets for events
Attend annual Operations Meetings for assigned sports
Participate in emergency drills or table top exercises produced by the Department of Public Safety
Provide direct supervision to assigned crew of event staff at each event
Ensure excellent guest service is being provided to guests by your staff
Act as a second level of support to event staff to resolve guest issues in your assigned area
Provide direct coaching and training to the staff assigned to your area
Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual
Scanning, counting and checking tickets at athletic contests and special events
Conducting security screening of guests entering our facilities
Provide excellent guest service to fans attending Ohio State events
Directing and assisting guests to their seats or to find other amenities provided inside the facility
Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)
Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations
Recognize and check credentials, limit access to restricted areas of facilities
Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center
Qualifications
Must be 18 years of age or older
Minimum 3 years of experience as an event staff member, or equivalent
Experience managing others
Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine
Ability to maintain a positive attitude at events at all times
Ability to focus on listening and satisfying our guests
Ability to maintain and support open communication with Event Management staff
An interest in working with guests and fellow staff of varying backgrounds
Excellent verbal communication skills
Excellent problem solving ability
Additional Information:
Location:
Schottenstein Center (0081)
Position Type:
Intermittent
Scheduled Hours:
0.2
Shift:
Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
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The university is an equal opportunity employer, including veterans and disability.