About the Role

This is a high-ownership role at an early-stage AI company building purpose-built agents for the sea and air freight industry. You will own the complete deployment lifecycle for enterprise freight forwarder customers, from signed contract through production launch, hypercare, and scaled rollout. The playbooks and processes you define here will become the foundation for onboarding hundreds of customers as the company scales.

What You'll Do

• Lead end-to-end deployments for enterprise customers across kickoff, go-live, hypercare, and large-scale rollout phases.

• Map customer workflows and configure AI agents by working directly with stakeholders across operations, IT, and business teams.

• Troubleshoot technical issues and coordinate system integrations in close partnership with engineering and product teams.

• Feed customer insights back to the product team to inform roadmap decisions and improvements.

• Build repeatable deployment playbooks, templates, and best practices that compress time-to-value and enable team scaling.

• Drive change management and operator training to turn skeptical users into confident AI champions.

What We're Looking For

• 2+ years of experience in implementation, deployment, or technical project management, ideally with enterprise software or AI products in B2B environments.

• Demonstrated ability to manage the full enterprise deployment lifecycle, including integrations, go-live, and post-launch support.

• Strong understanding of enterprise software architecture, including APIs, databases, and system integrations.

• Proven ability to navigate complex organizations, build trust across diverse stakeholders, and drive consensus.

• Strong bias for action and comfort operating in ambiguous, fast-moving environments.

• Ability to explain technical concepts clearly to non-technical audiences and create documentation, playbooks, and training materials.

• Fluency in English; German language proficiency is a strong plus.

• Experience with AI agents, large language models, or hands-on software development is a valuable bonus.

• Prior exposure to logistics, freight forwarding, or supply chain operations is a plus.

• Experience designing and implementing change management programs or operator training initiatives is a plus.

Location

Berlin, Germany. Hybrid arrangement, with a preference for regular time in the Berlin office. Local work authorization is required; visa sponsorship is not available.