International Payroll, Principal HR Coordinator

We are seeking a highly motivated and detail-oriented Principal HR Coordinator, to join our Payroll team. This role is crucial in ensuring the accurate and timely distribution of associate compensation across multiple International markets. The Coordinator will apply a deep understanding of end-to-end financial transaction processes and regulatory requirements to execute a wide variety of time-sensitive activities, from key transaction entry to final calculation and comprehensive reconciliation. A core focus will be applying a Customer Focused approach to resolve complex associate inquiries and building our Brand by creating an optimal associate experience.

Key Responsibilities & Deliverables

The Principal Coordinator is expected to demonstrate strong Job Specific Skills and Results Focus by delivering on the following:

• Global Payroll Processing & Compliance:

  • Perform daily, time-sensitive payroll operations tasks including but not limited to new associate entry, termination processing, retroactive payments, adjustments, and stop payments.

  • Calculate accurate final compensation for departing associates.

  • Format and interface various financial files into the designated processing system.

  • Execute scheduled and ad-hoc audits of financial data to maintain compliance with established standards.

  • Take action to avoid, overcome, or mitigate risk while ensuring execution on core responsibilities with high quality and little to no errors.

  • Assist in year-end regulatory reporting and preparation.​

• Reconciliation & Error Resolution:

  • Post and reconcile associate compensation, benefit, and deduction transactions.

  • Review system output for errors and make necessary corrections in the processing system.

  • Generate and drive practical solutions that solve existing issues and prevent future problems, independently working through issues within scope.

  • Process overpayments and stop payments.

• Associate and Partner Support:

  • Proactively seek solutions that anticipate and address internal customer needs.

  • Modify or customize responses to individual stakeholders when answering compensation questions and resolving issues.

  • Assist HR Help Desk representatives in handling and following up on complex inquiries.

  • Collaborate with HR Partners to resolve errors and maintain accurate information in the processing system.

• Professional Conduct:

  • Hold self accountable for demonstrating the company values, modeling excellence and do the right thing.

  • Know how to navigate through the organization to get things done; utilizing formal and informal channels.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in a financial transaction or operations role

• At least 2 years experience with Microsoft Office or G Suite    

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Fundamental Payroll Certification (FPC) and the Certified Payroll Professional (CPP)

• Strong understanding of end-to-end payroll operations and regulatory compliance across multiple markets

• Understanding of the gross to net calculation, inclusive of pre/post tax deductions and taxable benefits

• Familiarity with compensation and benefit programs

• Experience with the Workday HR System

• Experience with case management systems

• Fluent in Spanish and/or Portuguese

• Working knowledge of International Payroll processing

• Strong verbal and written communications skills, with the ability to tailor communications to listener needs

• Working knowledge of ADP Global View application or similar large-scale global payroll processing systems (Streamline, Celergo, etc.)

• Proven problem solving, analytical and decision-making skills

• Ability to embrace new systems and process enhancements

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $56,800 - $64,800 for Principal HR Coordinator

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).