Senior Manager of Revenue Cycle Management
Job description
About Us
Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.
Our mission is to improve people’s health by making it easy to live a healthy lifestyle.
Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.
In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.
Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.
This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.
About the Role
As the Senior Manager/Director of Revenue Cycle Management (RCM) at Nourish, you’ll lead the charge in building and scaling a high-performing RCM team at one of the fastest-growing healthcare start-ups. You’ll help design and manage RCM team performance and operational workflows - ensuring that every process not only drives operational excellence, but also delivers a best-in-class patient experience.
You’ll be at the forefront of innovation in healthcare operations, leveraging AI and technology to optimize collections, streamline workflows, and support Nourish’s unique care model. Your work will directly shape how our RCM function supports business growth, new product launches, and the future of the company.
This is a highly cross-functional role that sits at the intersection of operations, technology, and patient experience. You’ll manage and develop a team of RCM Associates, collaborate with teams across Engineering, Credentialing, Customer Experience, Clinical Operations, and external vendors, and lead critical operational projects from ideation to execution. This role reports directly to the Senior Director of Revenue Strategy and will have a significant hand in shaping the success of RCM at Nourish.
This role is full-time and open to fully remote or NYC-based candidates.
Key Responsibilities:
- Manage and lead a team of 7+ RCM Associates, providing ongoing performance feedback, coaching, and career development
- Lead hiring, onboarding, and training initiatives to scale the RCM Associate team.
- Oversee RCM BPO operations, overseeing a team of 30+ virtual assistants, managing performance and quality at scale.
- Manage day-to-day RCM operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients first.
- Continuously identify and implement workflow optimizations to improve collections, provide best-in-class patient experience, and increase operational efficiency.
- Act as a cross-functional liaison between RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
- Support new product and contract activations, ensuring smooth operational launches for new business lines.
- Own and drive ad-hoc operational projects to support business growth and process improvement.
- Develop and manage key performance metrics to track team productivity and workflow success.
We’d love to hear from you if:
- You have 7+ years of experience, with at least 3 years managing a team of 5 or more.
- You excel at building relationships and cross-functional collaboration, with experience partnering across technical, operational, and external teams.
- You are a strong communicator and know how to tailor messaging for different audiences.
- You approach problems with a patient-centric approach, focused on delivering best-in-class experience across a patient’s health journey
- You have a bias for action and are a proactive, independent problem-solver who thrives in dynamic environments.
- You’re tech-savvy, with experience using platforms like Front, Aircall, Intercom, and are quick to learn new systems.
- You are highly organized, detail-oriented, and can maintain structure even when processes evolve frequently.
- Experience in telehealth, healthcare operations, or healthtech companies is a strong plus.