Network Planning Sr. Program Manager, Fulfillment Experience

We are looking for an Integrated Business Planning (IBP) and High-Volume Event (HVE) Planning Manager to own the process that aligns strategy, demand, supply, and financials into a single operating plan for Mexico Operations, across both steady-state and peak events. In this role, you will connect functions and teams to one unified plan, anticipating the capacity needed to fulfill demand while driving faster speed, lower operating costs, and higher capacity utilization.

You will lead end-to-end demand and capacity planning for the routine business and for the highest-demand periods of the year, including Prime Day and Peak. That means building event-level demand and capacity plans, defining the levers to protect speed and cost when volume runs heavy or light against plan, and running a structured readiness and post-event review cadence so each event improves on the last. You will partner closely with the First Mile, Middle Mile, and Last Mile teams and with the Network Design Program Manager to deliver a coordinated plan that senior leadership can hold the organization accountable to.

The ideal candidate is a structured problem-solver who thrives on ambiguity, can turn fragmented planning inputs into a clear operating plan and vision, and is comfortable influencing across functions to fulfill forecasted demand while achieving strategic operational goals.

Key job responsibilities

• Help plan capacity based on volume plans published by each mile within Supply Chain team.
• Influence last mile network strategy and ensure capacity is enough to meet demand.
• Build strategies that will build the right capacity plan to support upside in package demand while optimizing for cost speed and service performance.
• Work cross-functionally and understand the long-term requirements of all programs that leverage each mile network.
• Interact with senior-level audiences (including directors) from both internal and external teams.
• Develop the E2E planning process, tools, and models along with deep insights on the first, middle and last mile network for the Mexico Supply Chain team.
• Deliver high quality customer experience while minimizing cost and improving fulfillment speed.
• Work with Senior Leadership from various partner teams to drive alignment with business stake-holders

A day in the life
At the core of the Integrated Business Planning, role is driving end-to-end planning excellence through the strategic implementation of advanced supply chain planning levers and optimized workflows. They will oversee the execution of critical planning processes, including all transportation capacity miles alignment. The Integrated Business Planning partners cross-functionally to streamline planning processes, eliminate manual tasks, and enhance planning capabilities to improve customer service, reduce costs, and optimize working capital. They will leverage data, analytics, and automation to generate more realistic and achievable plans that align with the company's strategic objectives.

This position requires high judgement, excellent analytical abilities and a creative mind to invent solutions to existing problems. It also offers broad exposure to various business, operational, financial, and technical teams across Amazon. If you are someone who is passionate about getting insights from data, who systematically breaks down highly complex and ambiguous problems with ease and who enjoys working on a fast paced environment.

Basic qualifications

• Bachelor's degree or above
• Speak, write, and read fluently in English at C1 level or above
• 7+ years of management experience
• 6+ years of Business strategy or Non-Tech Program Management experience
• 1+ years of managing, analyzing and communicating results to senior leadership experience
• Experience experience using data and metrics to measure impact and determine improvements
• Experience owning program strategy and end to end delivery

Preferred qualifications

• 4+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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