The Manager, Human Resources - Asia Pacific is a strategic HR business partner to the leadership team, responsible for delivering exceptional Team Member experiences across the employee lifecycle. This role drives engagement, ensures HR operational excellence, and embeds global HR initiatives aligned with Hilton’s culture, values, and compliance standards.

Responsibilities

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

Team Member Experience

• Manage Team Member touch points with a positive attitude.

• Create a process-improvement culture that calls for regular reviews of systems and ways of working, seeking automation with a human touch wherever possible to improve efficiency.

Team Member Onboarding

• Proactively review and propose changes to the Team Member experience, partnering with hiring managers to ensure that our onboarding process seamlessly transitions from recruitment excitement to a highly engaged Team Member.

• Ensure that we relentlessly question and challenge established manual processes for automation or removal based on the merits of what is required to manage the business whilst remaining legally compliant. 

• Build regular touch points for leaders, managers, and peers to connect, collaborate, and share early success.

Team Member Engagement & Life Experience Management

• Create a framework that has inbuilt moments to take time out for Team Member engagement and discussions on meaningful metrics and data, such as the Global Team Member Survey (GTMS), to continue to evolve the Team Member experience and the way we work. 

• Create an automated framework to recognize and celebrate key Life Experience Moments, such as service anniversaries, birthdays, births, marriages, seasonal festivities, relocations, bereavements, and other celebrations, while providing meaningful opportunities for leaders to engage with Team Members and for Team Members to share their experiences.

Team Member Communications

• Prepare thoughtful, fun, and engaging communication pieces to encourage Team Members to participate in and enjoy key events while ensuring leaders are equipped with a one-page guide well in advance outlining key features and touch points to proactively engage with Team Members and drive participation. 

• Keep the team safe and updated by proactively keeping ahead of government, regulatory, and health advice, ensuring our processes are created and managed per compliance requirements, but are practical and operationally relevant.

• Ensure that key communications call out traditions we want to continue recognizing where we have been, but ensuring we stay relevant and on trend. Liaise with corporate communications on matters related to regional offices, such as Team Member Appreciation Week and GTMS, ensuring they are communicated through the right channels to make an impact, including social media, the Electronic Bulletin Board, and email.

Human Resources Business Partnering

• Proactively engage with managers and leaders to problem-solve people's business challenges and provide Human Resources outcomes that support business success by drawing upon market intelligence and internal data. 

• Actively engage with functional leaders, HRCs, and Regional HR leads on structure setups and new business frameworks. Act as a subject-matter expert on all things HR and as a connector to the right person on the Hilton team to provide the support needed. 

• Provides HR consulting advice to SAO managers on all HR-related matters and collaborates with the COEs to provide HR solutions. This includes collaborating with Recruitment to provide consulting advice on new joiners, developing offer packages for local and non-cross-border hires, and developing promotion increases for non-VP+ and non-cross-border TMs in consultation with the Compensation & Benefits (C&B) team as needed.

Human Resources Data Analytics & Story Telling

• Build HR credibility and capability by assembling and evaluating quality market intelligence against internal data to identify opportunities for improvement. 

• Manage and create HR dashboards containing relevant automated data for easy analysis and comparison. Identify trends in the data that indicate potential problem-solving or celebration opportunities and provide a basis for storytelling.  

Human Resources Operations & Legal Compliance

• Support leaders and people managers to manage people issues across functions as necessary, building a catalog of easily replicable and usable case studies and best practice guides for re-use. 

• Manage external HR vendors to ensure the quality of their service delivery through effective monitoring and communication. 

• Maintain high standards of accuracy and quality, taking accountability for compliance with relevant legal and Hilton Worldwide policy requirements. 

• Contribute to the development and maintenance of country-specific employment contracts, procedures, and guidelines that meet corporate standards and are compatible with local laws, practices, and requirements, and create a congruent feel that mirrors Hilton’s culture and intent. 

• Build meaningful relationships with government departments, ensuring that we work within the guidelines not only by outcome but with the government and Hilton's intent as the outcome.

• Ensure that effective team member records are maintained within legal requirements, making data collection and extraction a seamless process. 

Human Resources Administration

• Ensure that Team Member benefits and welfare programs are utilized by Team members by ensuring that they are set up and administered to the right Team Member groups, clear guidelines are adhered to across APAC, and utilization for TMs does not deviate from policies. 

• Work with and manage vendor exception reviews and approvals with the appropriate stakeholders. Partner with the Finance team to manage payroll payments within company policies and procedures. 

• Work with the expat mobility team in ensuring the expat General Managers’ (GMs) benefits are enrolled accordingly and provide transfer information in transfer cases. 

Qualifications

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• A relevant University Degree or at least 8 years of relevant experience

• A result-oriented mindset with a good critical thinking ability

• Ability to work in a non-routine, fluid, and at times chaotic environment whilst making sure the work is delivered to the highest professional standards

• Ability to manage a range of competing priorities and demands through strong time management skills

• Strong initiative with the ability to anticipate, and not simply react to business needs

• Strong communication & interpersonal skills with the ability to use these across different management levels to influence

• Ability to communicate effectively with both internal and external stakeholders, and Team Members of all levels (including senior leadership)

• Experience working in a diverse cultural environment

• Proficiency in Excel, PowerPoint, and Word

• Experience and knowledge using HR systems

• A willingness to travel for work purposes within the Asia region as required

• A background in the Hotel/Hospitality industry is advantageous 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.