The Manager of PB Vendor Management, reporting to the Senior Director of PB Operations, is responsible for overseeing all external vendor relationships that support Professional Billing revenue cycle functions. This includes managing vendor performance, ensuring adherence to contractual obligations, optimizing workflows, and driving operational excellence across outsourced services such as coding, billing, AR follow‑up, denials management, and customer service.

The Manager serves as the primary point of contact for PB vendor‑related issues and ensures that vendor activities align with organizational revenue cycle goals. They proactively monitor key performance indicators, evaluate vendor productivity and quality, and implement corrective action plans when necessary. The role requires strong analytical skills, deep understanding of PB revenue cycle operations, and the ability to build collaborative relationships with both internal stakeholders and external partners.

The Manager leads vendor governance meetings, analyzes performance trends, and recommends strategies to improve efficiency, reduce denials, and maximize collections. They ensure seamless integration between internal PB teams and vendor operations while maintaining compliance with institutional policies and regulatory requirements.

Responsibilities

• Oversees day‑to‑day operations of PB revenue cycle vendors, ensuring compliance with contractual terms, service‑level agreements, and performance expectations.
• Develops and monitors KPIs related to vendor productivity, quality, turnaround times, AR performance, denials, and customer service metrics.
• Conducts regular vendor performance reviews, prepares scorecards, and leads governance meetings with internal leadership and vendor partners.
• Identifies operational gaps and collaborates with vendors and internal teams to implement process improvements.
• Serves as the primary liaison between PB operations and external vendors, ensuring timely communication and issue resolution.
• Reviews vendor workflows to ensure alignment with institutional policies, payer requirements, and regulatory guidelines.
• Tracks and reports vendor performance on a daily, weekly, monthly, and annual basis; escalates concerns and recommends corrective actions.
• Collaborates with PB leadership, IT, Compliance, and Finance to support system enhancements, workflow redesign, and strategic initiatives involving vendor services.
• Supports contract renewals, RFP processes, and vendor evaluations by providing data, analysis, and operational insights.
• Ensures vendors maintain appropriate staffing levels, training, and competency to meet organizational needs.
• Monitors internal controls to ensure accurate and timely billing, coding, and AR follow‑up performed by vendor teams.
• Participates in revenue cycle meetings and presents vendor performance data and improvement recommendations.
• Maintains professional and technical knowledge by attending educational workshops, reviewing publications, and participating in professional networks.
• Performs other related duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5–7 years of healthcare revenue cycle experience, preferably in Professional Billing.
• Experience managing external vendors or outsourced revenue cycle functions strongly preferred.
• Strong understanding of PB billing, coding, AR, and denials workflows.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $78,884.00 - $118,326.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.