AWS Global Sales drives adoption of the AWS cloud, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Amazon Web Services is seeking a highly motivated Senior Solutions Architect to join our North American Retail team. In this role, you will serve as a trusted technical advisor to some of the world's largest Everyday Essentials companies - including health and beauty, grocery, convenience, enterprises operating tens of thousands of locations globally, processing millions of transactions annually, and serving millions of customers daily.

This is an excellent opportunity to join Amazon's world-class technical teams, working with some of the best and brightest engineers, architects, and technical managers while developing your skills and furthering your career within one of the most innovative and progressive technology companies in the world.

Key job responsibilities
Technical Leadership & Customer Advisory
• Serve as the trusted technical advisor and primary SA for strategic enterprise retail accounts, building deep relationships with C-suite technology leaders and influencing their cloud strategy
• Own the end-to-end technical engagement: from discovery and architecture design through implementation support, optimization, and ongoing innovation
• Lead Well-Architected Reviews and design sessions for complex, multi-region architectures supporting thousands of store locations globally
• Develop and present Technical Account Plans that align AWS capabilities with customer business objectives (e.g., stores expansion goals, loyalty program growth, supply chain transformation)
• Conduct executive briefings, white-boarding sessions, and technical deep-dives with customer leadership and their technology partners
• Architect solutions for retail-specific workloads including:
- Point of Sale (POS) systems processing thousands of transactions per second across tens of thousands of locations
- Supply chain platforms providing end-to-end traceability, IoT-based tracking, and AI-assisted anomaly detection across complex multi-tier distribution networks
- Loyalty and personalization engines serving hundreds of millions of consumers with real-time, context-aware offers
- Edge computing architectures enabling AI inference, computer vision, and operational intelligence at the restaurant level
- Voice AI solutions leveraging natural language understanding and real-time ordering

A day in the life
Your week might include: whiteboarding a supply chain traceability architecture with a customer's VP of Engineering on Monday; presenting a GenAI-powered restaurant operations solution to C-suite executives on Tuesday; conducting a Well-Architected Review of a POS modernization initiative on Wednesday; collaborating with ProServe and SI partners on a supply chain AI proof-of-concept on Thursday; and authoring a technical blog post on edge computing patterns for multi-location enterprises on Friday. You'll spend approximately 25-60% of your time on-site with customers and at industry events.

About the team
About the Role
As a Senior Solutions Architect on the Retail Technology team, you will work directly with enterprise customers navigating complex digital transformation journeys. You will operate at the intersection of cloud architecture, artificial intelligence, supply chain modernization, and edge computing, helping customers unlock competitive advantage through technology at massive global scale.

Retail enterprises present uniquely compelling technical challenges: real-time transaction processing across thousand of locations, supply chain orchestration spanning hundreds of logistics partners and millions of weekly deliveries, AI-powered personalization for loyalty programs reaching hundreds of millions of consumers, and edge computing architectures that must function reliably in every retail environment worldwide.

You will be the primary technical point of contact for strategic enterprise accounts, owning the technical engagement and ensuring customers successfully architect, build, and optimize solutions on AWS. You will drive executive-level conversations on technology strategy while simultaneously diving deep into system design, conducting architectural reviews, and prototyping solutions.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 4+ years of design, implementation, or consulting in applications and infrastructures experience
• 6+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience

Preferred qualifications

• Experience in a technical role within a sales organization
• Experience migrating or transforming legacy customer solutions to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually