Director of Sales - Hilton Kuala Lumpur
Job description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the sales team and ensure that the hotel’s revenue targets are met. This role involves developing and implementing sales strategies, building relationships with key clients, and overseeing the daily operations of the sales department. As a Director of Sales / Assistant Director of Sales, you’re not just driving revenue growth across all hotel segments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
Commercial Strategy & Revenue Generation
Drive the promotion and sale of all hotel event-related products and services, including meetings, conferences, banquets, weddings, catering, and guestrooms.
Develop and execute comprehensive sales strategies to maximize hotel revenue and achieve annual sales targets.
Lead and manage the Group, Meetings & Events (GM&E) Conversion Team to deliver departmental objectives and budgeted revenue goals.
Set individual and team sales targets, monitor performance, and conduct regular sales reviews to ensure achievement of objectives.
Analyze sales performance, market trends, customer output, and business opportunities, adjusting strategies as required to maximize results.
Forecast group, meetings, events, and banquet revenue accurately and contribute to annual budgeting, forecasting, and market planning processes.
Business Development & Customer Relationship Management
Identify, pursue, and convert business opportunities through proactive sales activities, including client visits, calls, networking, and presentations.
Maintain a strong understanding of customer needs, market dynamics, and competitor activities to drive business growth.
Welcome and engage key customers, VIPs, and event organizers during their hotel visits and events.
Sales Operations & Commercial Excellence
Oversee the sales process, ensuring timely preparation of quotations, contracts, event documentation, and customer follow-up.
Ensure effective coordination between the GM&E Conversion Team and operational departments to deliver seamless events and exceptional guest experiences.
Ensure timely communication of event and banquet requirements to relevant departments.
Lead, coach, and develop the GM&E Conversion Team, ensuring clear accountability for individual responsibilities and performance goals.
Deliver training programs to enhance product knowledge, sales effectiveness, customer engagement, and operational processes.
Foster a high-performance culture focused on collaboration, customer service excellence, and revenue achievement.
Communication & Market Intelligence
Participate in key commercial and operational meetings, including sales reviews, revenue meetings, forecasting sessions, and business planning discussions.
Gather, analyze, and share market intelligence, competitor information, and industry trends to support informed business decisions and strategic planning.
Maintain comprehensive knowledge of hotel products, services, and competitor offerings to strengthen the hotel's market position.
Additional Responsibilities
Perform any other duties reasonably assigned by management.
The hotel reserves the right to amend or supplement this job description as business needs require.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Degree qualifications in Business Management or equivalent.
- At least 5 years of experience in managing a hospitality proactive sales role preferred.
- Minimum 5+ years in a revenue-generating or commercial role within hospitality or travel.
- Proven experience managing and developing high-performing sales or commercial teams.
- Skilled in creating and presenting sales strategies to senior executives and stakeholder groups.
- Proficient in analyzing departmental financial data to inform strategic decisions.
- Demonstrated ability to identify and capitalize on new business opportunities.
- Experience working in matrixed environments across departments.
- Experience in multi-complex hotel or travel operations.
- Technical Proficiency in hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems) is a plus.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.