About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary:

The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible.  The CSM will leverage “Big Data” to identify areas of improvement with their Installers and collectively work together on improving the customer experience. Additional duties such as Installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers.  Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.

Essential Job Duties & Responsibilities:

Provide our customers with world-class customer service in Spanish and English

Provide our customers with world-class customer service. Help resolve questions or concerns.

Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. 

Effectively manage a pipeline of projects to completion

Conduct collaborative investigations into possible fraudulent or suspicious activities 

Analyze data and spot trends

Conduct monthly installer due diligence checks

Required Skills, Knowledge & Abilities:

Strong ability to multi-task

Ability to work independently

Effectively interact with high profile partners

Excellent written and verbal communication skills

Knowledge in solar, mortgage and finance

Ability to manage projects from start to finish

Diligent record keeping

Superior customer service skills

Proficient with Excel and analyzing data

Bilingual in Spanish required

Compensation: $25.04/ HR

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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