We are seeking an experienced Sr. Program Manager to lead and scale our Alternate Delivery Models portfolio as part of our Delivery Service Partner (DSP) program in India. This is a high-impact role at the forefront of our India expansion, responsible for end-to-end program management across innovative delivery channels including drone delivery, electric vehicle fleets, and micro-mobility solutions.
The ideal candidate brings 5–7 years of program management experience, a strong operational mindset, and a passion for building scalable, cost-effective last-mile delivery solutions from the ground up.
About the Team
The Alternate Delivery Models team operates under the DSP program and is chartered with reimagining last-mile delivery across India. As we expand into new markets in India, this team plays a critical role in launching, stabilizing, and scaling emerging delivery solutions that complement our traditional delivery network. You will work cross-functionally with operations, technology, finance, fleet management, and external partners to drive innovation and operational excellence.

Key job responsibilities

• Own end-to-end program management for alternate delivery models including Drone Delivery, Electric Fleet (L3 EVs, L5 EVs), Saddle Bags, Walker/Biker on EV, and Amazon Lockers.
• Lead the launch of new alternate delivery programs across India expansion markets, from concept through pilot to full-scale deployment.
• Develop and execute stabilization plans post-launch to ensure consistent service quality, delivery reliability, and operational efficiency.
• Define and track key performance indicators (KPIs) for each delivery model, including delivery speed, cost per delivery, capacity utilization, and customer satisfaction.
• Collaborate with cross-functional stakeholders including Operations, Finance, Technology, Safety, and Sustainability teams to align on program goals and execution plans.
• Conduct market analysis and benchmarking to identify opportunities for new delivery models and geographic expansion.
• Manage relationships with external partners, vendors, and regulatory bodies relevant to drone operations, EV fleet management, and locker deployments.
• Create and present business reviews, program updates, and strategic recommendations to senior leadership.
• Work with Operations leadership to integrate alternate delivery models into existing fulfillment and last-mile networks, ensuring seamless handoffs.
• Lead vendor development initiatives including vendor identification, capability assessment, performance benchmarking, and continuous improvement programs to build a robust and cost-effective supply base.

Basic qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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