Employee Relations Partner - HR Operations - EMEA - London (12 Month Fixed Term Contract)

The Global Employee Relations team is part of the HR Operations team which endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. The ideal candidate is someone who is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.

• Deliver consistent, knowledgeable and professional Employee Relations support across a range of complex employment matters, including performance and low-performance management, redundancy and restructuring, sickness absence, flexible working arrangements, probation and employee exits, in line with company policy, employment practices and legislative requirements.
• Manage and own a complex ER case portfolio end-to-end, providing timely, pragmatic and risk-based advice to HR Business Partners and business leaders, while ensuring a consistent and appropriate approach to case management.
• Provide expert ER advice and guidance on organisational change and workforce matters, including individual and collective redundancy and restructuring activities, balancing legal requirements, employee relations risks and business needs.
• Partner closely with HR Business Partners and business leaders to identify risks, evaluate options and recommend practical solutions, supporting effective and consistent people decisions across the region.
• Maintain high standards of ER case documentation and governance, including case assessments, risk analysis, recommendations, decision records and employee communications.
• Build strong working relationships with Employment Legal and other cross-functional partners to calibrate recommendations, manage complex or higher-risk matters and ensure appropriate stakeholder alignment.
• Develop and deliver ER guidance, training and enablement to strengthen HRBP and leader capability and drive better, more consistent ER decision-making.
• Lead or contribute to ER projects, policy and process improvements, and continuous improvement initiatives to strengthen the ER framework and improve operational effectiveness.
• Leverage ER data, case trends and insights to identify emerging risks and recurring themes, diagnose root causes and develop proactive solutions across the region.
• Contribute to a coordinated and consistent regional ER approach, sharing best practices and strengthening ER standards and capability across the team.

Qualifications

Minimum Qualification(s)
- Minimum 3 years of relevant Employee Relations experience.
- Strong ER experience in both the UK and France is required.
- Experience working in matrix organisations and across different cultures, with the ability to adapt to change and ambiguity.
- Strong stakeholder management and business partnering skills, with the ability to build trusted relationships with HRBPs and business leaders.
- Strong judgement, communication and problem-solving skills, with the ability to provide practical and risk-based ER advice.
- Resilient, self-motivated and able to work independently, with strong ownership, attention to detail and a continuous learning mindset.

Preferred Qualification(s)

• Experience in a fast-paced, complex organisation.
• Experience in other EMEA markets.