Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

The objective of the GMNS Control Management New Product Governance team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

GMNS is looking for an Analyst New Product Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Assist in additional identification specific risks throughout business processes and systems (along with business process owners)

• Facilitate BUs in their risk assessments performance (e.g., ensure regulatory and internal standards are met and align with regulatory requirements)

• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events 

• Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing

• Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)

• Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)

• Support risk management practices within the business

• Maintain risk profiles and an updated risk register(s)

• Create and maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring

• Support thematic risk reporting (levels, trends, causes), while designing data visualizations that simplify complex governance information for executive audiences.

• Leverage AI and automation tools to improve reporting efficiency, data quality, and governance processes.

Qualifications

• 1-2 Years experience in Operational Risk Management working with governance processes, regulatory frameworks, or policy-driven environments. (e.g., within Risk and/or Internal Audit function) 

• Understanding of critical operational risk management lifecycle activities

• Project management, communication, and interpersonal skills 

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 

• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

• Excellent written and verbal communication skills, including presentation development for senior leadership.

• Experience using AI tools (e.g., Microsoft Copilot, ChatGPT, etc.) to improve productivity, reporting, or analytical workflows.

• Experience with reporting platforms such as Airtable, Power BI, Tableau, Excel, or similar.

• Experience building automation or improving manual processes.

• Strong English communication skills, including presenting complex information to diverse audiences. 
   

Preferred Qualifications

• Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 

• Experience in the following: 

• Supporting identification of operational risks throughout business processes and systems

• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met

• Supporting independent control monitoring, including identification of control improvements

• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing

• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes 

• Developing executive dashboards, KPIs, or management reporting that support leadership decision-making.

• Preparing presentations and communicating insights to senior leadership or governance forums.

• Leveraging AI and automation tools as well as case management tools (e.g., Microsoft Copilot, ChatGPT, Airtable, Power BI, Power Automate, SQL, Python) to improve reporting, productivity, or operational processes. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.