Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit (https://www.agsva.gov.au/).

The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We’re creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence.

The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. Collectively these pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub-teams.

This is an opportunity to make a lasting impact on Australia’s digital future. You’ll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We’re committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia?

Key job responsibilities

• Support the refinement of system requirements, participate in the development and delivery of operability-related features such as system health monitoring, diagnostics, repair, and other self-healing automation
• Develop or further existing application and system management tools and processes that reduce manual efforts and increase overall efficiency
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
• Participate in the design and execution of production acceptance tests and new hardware evaluations
• Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed
• Participate in “on-call” rotations to resolve incidents occurring out-of-hours.

A day in the life
Your morning begins with a glance at the fleet health dashboard — built by you, refined by you, trusted by the team. Overnight, a self-healing automation you deployed last week detected and resolved a disk utilisation issue across twelve hosts without triggering a single page. You smile, note the metrics, and move on.

Mid-morning, you're writing code. A new service is preparing for production acceptance, and you're developing the health monitoring and diagnostic tooling that will give the team visibility from day one. You design the checks to be comprehensive but efficient — catching real problems without generating noise. You write tests, validate against a staging environment, and open a pull request.

After lunch, you tackle a scaling challenge. Traffic patterns have shifted, and one of your reporting systems is approaching its throughput limits. You refactor the data pipeline, implement a more efficient aggregation strategy, and validate that it handles three times the current load without breaking a sweat. This is the kind of forward-thinking engineering that keeps the platform ahead of its growth curve.

Later, you pair with a teammate on a new hardware evaluation. Together, you design acceptance tests that will stress the hardware under realistic conditions, measuring performance, reliability, and failure modes. Your test framework is reusable — next time a new hardware variant arrives, the team can evaluate it in hours rather than days.

Before wrapping up, you review an alert that fired during your on-call shift last week. The incident was resolved quickly, but you see an opportunity: a new self-healing automation that would handle this class of issue automatically. You sketch the logic, estimate the effort, and add it to your backlog. Tomorrow, you'll start building it — and the fleet will be stronger for it.

About the team
About the team
Region Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• 1+ years of contributing to automation for new and current system experience
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix

Preferred qualifications

• Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization
• Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, load balancing, load shedding) and experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
• Experience scripting operating system tasks in Bash, Python, etc. and with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.