At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, safety-oriented and driven people.

The Regional RME Manager — SSD MX will own reliability, maintenance, and engineering operations across Amazon's Sub Same Day (SSD) network in MX. This is a regional role responsible for building and scaling the SSD maintenance organization — covering cold-chain and HVAC-R infrastructure, co-located operations within existing Delivery Stations, and standalone facilities. The role includes budget ownership, maintenance planning, vendor management, remote monitoring of cold storage systems, and team development under the International RME framework (AMS - Amazon Maintenance System).

This is a highly ambiguous environment — the SSD program is rapidly evolving, with project scopes, timelines, and operational models still being defined. The successful candidate must be comfortable navigating uncertainty, proactively defining RME strategies where no playbook exists, and influencing cross-functional teams to ensure maintenance and reliability requirements are embedded into program decisions from the start.

Key job responsibilities

• Own end-to-end building and facilities maintenance across all SSD nodes in MX— standalone and co-located within existing Delivery Stations
• Ensure a safe work environment applying Amazon Safety Policy, Permit to Work (PtW), LOTO standards, and VSOP procedures
• Lead equipment maintenance for cold-chain infrastructure (walk-in coolers, freezers, refrigerated display units), HVAC-R systems, conveyors, workstations, labeling machines, PLC control systems, and electrical systems
• Implement and operate remote monitoring systems for cold storage — temperature tracking, alarm management, and rapid response protocols to ensure food safety compliance and prevent temperature excursions
• Develop and deploy Preventive Maintenance routines aligned with AMS standards, with focus on cold-chain asset criticality
• Implement Condition-Based Maintenance (CBM) on critical cold-chain assets to advance toward predictive maintenance maturity
• Own the RME launch playbook for new SSD nodes — from Design for Maintainability reviews through commissioning and steady-state handover
• Scale RME coverage across a rapidly growing network, establishing cluster-based support models
• Manage 3rd party service providers through structured SLAs, KPI tracking, and regular business reviews
• Ensure cold storage food safety compliance — temperature monitoring, HACCP-aligned protocols, and regulatory requirements for perishable grocery, partnering with Grocery/Perishables and Quality Assurance teams
• Own the SSD RME budget for MX (OPEX and CAPEX), drive spare parts optimization, and coordinate vendor negotiations
• Actively participate in SSD project definition and design reviews — represent RME requirements in new node design, equipment selection, and operational model decisions. Have backbone to advocate for reliability and maintainability standards, even when priorities compete, always grounded in the impact to the end customer
• Define RME strategy for SSD in MX in a new environment
• Develop maintenance models, gearing ratios, vendor strategies, and technology roadmaps from scratch, adapting as the program evolves
• Partner cross-functionally with AMZL RME, SSD Operations, Grocery/Perishables, Real Estate, and Automation teams
• Provide immediate technical guidance to operations during critical events
• Be a leader within the group and across partner teams — positive, creative, and driven to find solutions in a fast-paced, high-ambiguity environment

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience in English-language communication skills, both written and verbal
• 1+ years of industrial maintenance experience
• 1+ years of direct leadership/supervisory experience
• 3+ years of managing department spend and labor budgets, performing root cause analysis (RCA), and implementing continuous improvement (CI) experience

Preferred qualifications

• Master's degree, or Six Sigma Black Belt Certification
• Knowledge of statistical analysis
• Experience in design review process to incorporate electrical, mechanical, automation controls solutions to drive equipment reliability and standards
• Experience in automated conveyors systems and controls, electrical and electronic principles, blueprint and electrical schematic reading, CMMS programs, preventive maintenance procedures, industrial electrical, industrial controls , industrial electronics
• Experience leading network level/multi-site maintenance organizations
• Experience working with major MHE integrators

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.