Job Description for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.

Basic qualifications

• Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics
• Experience using the Microsoft Office Suite, in particular Excel

Preferred qualifications

- Experience with SQL

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