Hilton
PR Guest Services Agent
Job description
What We're Looking For
- Previous hotel front office experience preferred.
- Availability to work across a rotating 24/7 roster, including overnight shifts.
- Ability to work independently between 10:00pm and 6:00am.
- Friendly, positive, and guest-focused attitude.
- Strong communication, organizational, and multitasking skills.
- Ability to quickly learn new systems and processes.
Responsibilities
Key Responsibilities
- Deliver exceptional guest service by responding to guest requests promptly and professionally.
- Manage smooth and efficient check-in and check-out processes.
- Act as the primary point of contact for in-house, arriving, and departing guests.
- Provide local recommendations and assist with leisure and corporate guest enquiries.
- Assist with reservations and booking enquiries.
- Complete the Night Audit process, ensuring daily transactions are accurately balanced and reports are completed.
- Maintain a safe, professional, and welcoming environment during overnight shifts.
Qualifications
- Ability to quickly learn new systems and processes.
- Fluent written and spoken English.
- Reliable, dependable and committed to delivering excellent service. We are looking for someone seeking a long-term opportunity with our team
Qualifications
You must have, or be willing to obtain:
- Responsible Service of Alcohol (RSA) Certificate (Approved Manager preferred)
- First Aid Certificate
- Aquatic Rescue Qualification