Amazon's Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. A Senior Program Manager in Central RME will lead strategic initiatives that optimize operational capacity, enhance network performance, and deliver measurable improvements. This role focuses on both strategy and hands-on execution, addressing operational barriers, implementing standard work practices, and collaborating with RME, non-RME stakeholders, and Operations teams.

Key job responsibilities

• Lead cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
• Partner with RME, non-RME, and Ops stakeholders to lead root cause analysis, eliminate operational barriers, and drive continuous improvement initiatives across the network.
• Own and optimize capacity models including architecture, methodology, and output validation to maximize capacity utilization.
• Leverage advanced analytics for data-driven decision-making; monitor performance and implement corrective actions.
• Create and maintain program artifacts including business requirement documents, initiative plans, and white papers.
• Develop and implement standard work practices that improve key business metrics and translate lessons into standards across the network.
• Communicate program status, risks, and outcomes to senior leadership; influence decision-making through clear narratives and data-backed recommendations.
• Remove operational barriers through hands-on problem-solving to deliver immediate results.
• As a Senior Program Manager, drive a culture of operational excellence, innovation, and continuous improvement.

Basic qualifications

• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience implementing repeatable processes and driving automation or standardization
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• 5+ years of program or project management experience
• Experience delivering results for large, cross-functional initiatives with process improvements, automation, and analysis
• Experience driving execution of large-scale project plans with multiple teams in support of business goals

Preferred qualifications

• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience within a distribution center, logistics, or manufacturing environment
• Experience in capacity planning, operations planning, business analysis or similar
• PMP certification or lean/six sigma methodology experience including process mapping and re-design
• Advanced proficiency in data analysis tools and business intelligence platforms

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