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📢 HIRING NOW: Retail Security Shift Supervisor 📢

💰 Pay: $21.00 / hour (Biweekly)

⏰ Schedule: 2nd Shift (1500-2300 | Full-Time

📍 Location: Wauwatosa, Wisconsin

Become part of our team — apply today!

Ideal candidates will have previous experience as a security officer, security guard, and/or other safety and protection related fields, including customer service roles.

Position Summary:

The 2nd Shift Security Supervisor oversees physical security operations, access control, and incident response during peak evening transition hours. This role manages on-duty security officers, enforces facility safety protocols, handles emergency escalation, and ensures smooth shift transitions with 1st and 3rd shift teams.

Must have a current valid Wisconsin Security License and have an active driver's license and clean driving record.

Responsibilities:

Shift Management & Supervision

• Strong

• Direct daily operations of the 2nd shift security guard force, including post assignments, patrol routes, and break rotations.

• Conduct shift briefings ("pass-downs") to review active watchlists, visitor logs, facility events, and handovers from the 1st shift.

• Conduct unannounced field inspections to verify security officers are attentive, in full uniform, and following standard operating procedures (SOPs).

• Review and approve daily activity logs, visitor registries, and incident reports generated during the shift.

Incident Response & Emergency Management

• Serve as the primary incident commander on scene for security breaches, medical emergencies, fires, intrusion alarms, or trespassers.

• Coordinate emergency responses with local law enforcement, fire departments, and EMS when necessary.

• Complete detailed incident reports, root-cause analyses, and liability documentation before the end of the shift.

Access Control & Facility Surveillance

• Oversee visitor management, badging protocols, contractor access, and vehicle inspection checkpoints.

• Monitor CCTV systems, access control software, intrusion detection systems, and fire alarms.

• Manage after-hours facility lock-down procedures, secure critical assets, and verify perimeter integrity.

Team Training & Administration

• Train and onboard new security personnel on facility layouts, emergency response plans, customer service, and de-escalation techniques.

• Monitor officer attendance, manage shift callouts, and authorize overtime to ensure full post coverage.

• Address employee performance issues and participate in formal staff evaluations.

Qualifications:

• Must be at least 21 years of age or older
• High school diploma or GED required; associate or bachelor’s degree in criminal justice, safety management, or related fields preferred/not required
• 3+ years of progressive security experience, with at least 1–2 years in a supervisory or lead capacity (retail, corporate, industrial, or commercial setting preferred)
• Valid Wisconsin state driver’s license
• Valid Wisconsin Guard License
• Professional demeanor and appearance
• Proficiency with CCTV monitoring systems, modern electronic access control systems (EACS), digital incident logging software, and basic MS Office
• Must be able to multitask and prioritize assigned tasks
• Strong communication skills (verbal and written)
• Minimum of one year of customer service experience
• Minimum of one year of security experience
• Ability to stand, walk extensive patrols, run during emergencies, and work outdoors in varying weather conditions for the duration of the shift.
• Must be able to pass pre-employment screening (background and drug)

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