As an analyst in CX, you will:

• Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives.

• Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes.

• Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value.

• Visualize data and tell compelling stories that influence decisions and drive action.

• Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights.

• Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value.

Strong candidates will demonstrate an ability to:

• Thrive in ambiguity and adapt quickly to changing priorities.

• Translate business objectives into analytical approaches and actionable recommendations.

• Influence stakeholders through data, critical thinking, and strong communication.

• Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes

• Learn new tools and techniques in a rapidly evolving analytics environment.

• Maintain high standards for analytical rigor, data quality, and collaboration.

Core Responsibilities

:

• Lead Analytic Engagements & Business Solutions

• Manage & Validate Data Assets

• Deliver Advanced Insights & Recommendations

• Drive Reporting, Measurement, & Process Improvement

• Develop Analytics Capability & Strategic Partnerships

• Mentor peers and advance the overall skill of the Data and Analytics Department

Qualifications

• Minimum of five years related work experience.

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

• Experience with Python, SQL, and Data Visualization Required

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.