Change the world. Love your job.

Description
Job title: Customer Support

Location: Shanghai

Organization: TI Finance ＞ WW Operations ＞ Customer Operations

Unlock Your Potential as a Customer Support Representative at TI!

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

Your impact:

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories

• Collaborate with cross-functional teams to tackle complex issues

• Contribute to improving our operational processes and customer experience

• Use internal systems to respond to customer inquiries and document customer interactions

• Leverage data to address customer problems and maintain operational success metrics

• Proactively resolve data discrepancies between TI and customers

• Gain valuable experience in building both external and internal relationships

• Be a part of a supportive team environment that values your input and ideas

Qualifications

Qualifications

Minimum requirements:

• Bachelor's degree or above with 1 years of work experience in a call center or customer support environment

• Proficient written expression in English, good oral expression will be preferred, or have the ability to communicate in Japanese or Korean

Preferred qualifications

• You're a natural communicator who can explain complex ideas simply

• You have an eagle eye for details and take pride in your work

• Your passion for helping others shines through in every interaction

• You're a creative problem-solver who thinks on your feet

• You thrive in a fast-paced environment and can juggle multiple priorities

• You're comfortable working independently, but also love being part of a team

• Previous customer service experience is a plus

• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data

• Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

Why TI?

• Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
• We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
• Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us. Please find our country-specific benefits here

About Texas Instruments Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.
Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.
If you are interested in this position, please apply to this requisition.