Job Title: Spravato Medical Assistant

Job Summary:

The Spravato Medical Assistant is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to patients as they navigate the mental health experience.

Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection  

• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations 

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction  

Professionalism and Decision-making Responsibilities:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.  

• Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.  

• Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.  

• Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.  

• Organization & Attention to Detail: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, and information. Understand the need for accurate information in data entry and communication with patients/clients and staff.  

• Conflict Resolution: Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care.  

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Compensation:

• Base Salary: Competitive hourly rate based on tenure, experience, & market / geography 

• Bonus: Semi-Annual bonus based on performance in an assigned campaign / initiative 

• Paid Time Off (PTO): Time Away with Pay (TAWP) 

Responsibilities

Patient Support:

• Oversee the daily operations and management of clinical therapies under the direction of the Physician   

• Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered   

• Review all screeners related to patient’s appointment and alert physician if abnormal or high scores are reported   

• Provide clear patient instructions and education regarding treatments   

• Ensure all relevant documentation and consents are signed before starting treatment  

• Ensure adequate medication dosages and confirm accurate dose before administration of medication  

• Before starting treatment ensure correct patient identification is obtained, chairside   

• Monitor and assess patients thoroughly throughout their stay 

• Maintain all clinical logs to ensure compliance and accuracy 

• Ensure clinic prep is complete for the next shift  

• Review intakes and collaborate with psychiatric clinician, regarding new patient paperwork 

• Establish professional relationships with new and existing patients  

• Timely submission of charting and documentation requirements for each patient  

• Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply  

• Monitor and report inventory requirements needed for daily operation 

• Maintain and comply with DEA regulations of controlled substances  

• Maintain a safe and clean working environment by complying with procedures, rules, and regulations   

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)  

• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy, including arranging medication deliveries 

• Ensure accuracy of patient pharmacy information in the medical record  

• Assist in coordination of internal and external referrals for specialty services care 

Clinician Support

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.  

• Coordinate with clinicians pertaining to any additional patient questions.  

Required Skills

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.  

• Ability to work independently and as a team member.  

• Strong communication skills, both written and verbal.  

• Proficient in using Computer Software Applications (Microsoft Office & EMRs)  

• Comfortable handling sensitive and confidential Information (HIPAA)  

• Current BLS Certification 

• Understanding of documentation standards 

Education

Education and Experience:

• Certified Medical Assistant 

• High School or equivalent required, associates/bachelor’s degree preferred​.  

• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.