About the OpportunityA well-established technology integration company is seeking an experienced Field Service Technician to support clients across a local service area. The organization specializes in the design, installation, and support of custom audio-visual and integrated technology solutions across corporate, education, government, and institutional environments. This is a client-facing, field-based role ideal for someone who enjoys problem-solving, working independently, and delivering exceptional technical service.
Position OverviewThe Field Service Technician is responsible for providing on-site service, preventive maintenance, troubleshooting, and repair of integrated audio-visual systems. This individual will travel to customer locations within driving distance (mileage reimbursed) and serve as a trusted technical resource for clients. There is a shared on-call rotation; however, after-hours calls are rare.
Key Responsibilities
Perform on-site service calls and preventative maintenance at customer locations
Troubleshoot and repair complex audio, video, and control systems
Diagnose and replace components including projection systems (LCD/DLP/CRT), switchers, and control interfaces
Install, modify, and test integrated AV systems
Support system commissioning and provide installation assistance as needed
Provide technical phone support to clients and internal teams
Coordinate product returns and exchanges
Complete service documentation including work orders, reports, and expense tracking
Maintain strong customer relationships and represent the company professionally in the field
Assist in promoting service capabilities within the assigned territory
What we're looking for
Hands-on experience troubleshooting and servicing audio-visual systems
Experience working with integrated AV, control systems, and video/audio distribution
Strong diagnostic and problem-solving skills
Comfortable working independently at client sites
Valid driver’s license and reliable personal vehicle (mileage reimbursed)
Strong communication and customer service skills
