Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Chief Engineer, you’re not just overseeing physical building and systems maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Lead and develop a high-performing team: Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognise achievements to build a motivated and high-performing team
• Ensure safety and compliance: Oversee the maintenance of the physical building, mechanical systems, electrical systems, HVAC, and life safety systems, coordinate inspections, and uphold safety and compliance standards in line with national and local regulations
• Manage daily maintenance operations: Oversee maintenance activities, prioritize tasks, and verify completion through the property maintenance management system; ensure timely resolution of service requests, guest concerns, and emergencies
• Support property improvement projects: Assist in directing capital projects and property rehabilitations – including scheduling, budgeting, contractor bidding, and licensing/permitting – while ensuring regulatory compliance
• Lead energy efficiency initiatives: Develop and oversee property-wide energy conservation programs to reduce utility costs
• Drive engineering performance: Monitor departmental Key Performance Indicators (KPIs), including equipment upkeep, audit results, and team productivity and act as need to improve performance
• Support hotel-wide operational leadership: Collaborate with the broader hotel leadership team in overseeing evacuation procedures, duty manager coverage, and other safety protocols as needed

Duties & Key Responsibilities

Leadership

• Lead, motivate, and support operations team, ensuring all departments are well-coordinated and working towards common goals. 

• Manage Engineering guest operations through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement

• Monitor hotel performance, identify areas for improvement, and implement effective strategies to maintain and elevate service quality. 

• Assisted by Managers and Supervisors, Interview, select, on-board, supervise, coach, schedule and evaluate Engineering team members

• Be a great leader and role model for others concerning brand-specific behaviours, and coach less experienced colleagues on the job

• Manage the Engineering budget and expenses, and flex labour costs in line with levels of demand/activity.

• Provide training, mentorship, and performance evaluations for the Engineering team to enhance their skills and ensure high levels of customer service. 

• Organise regular training to Engineering Team 

• Provide a positive work environment to Engineering team members that allows everyone to thrive and fulfil their potential

• Ensure that all Engineering TMs understand the purpose of their role and are equipped with the training and tools required to deliver great brand-specific guest experiences

• Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within the own Engineering team and in the whole hotel.

• Ensure regular & effective communication (e.g. Huddles) in own department (incl. Night) to achieve / maintain a high level of trust & engagement

• Support the overall management of the hotel by establishing effective working relationships with all other departments, ensuring a high level of cross departmental collaboration

• Lead by example, to ensure all engineering team members are willing to roll up their sleeves and help with operational needs 
• Assist in the preparation of operational budgets and ensure financial targets are met by managing costs, inventory, and manning levels efficiently.
• Execute tasks & duties as assigned by the Operations Manager / Cluster General Manager

• Ensure exceptional service standards are maintained and promptly address guest feedback to resolve issues and enhance guest experiences. 

• Oversee daily operations to ensure smooth and efficient service across Engineering department. Working closely with cluster heads of departments including Front Office, Engineering, Security and Kitchen.

• Monitor Guest Feedback (Stay Experience, Social Reviews) and initiate corrective actions immediately if necessary

• Be accountable for all guest operations systems, Synergy system and supplies inventory

• Ensure compliance with brand standards to achieve consistently high-quality guest service during all guest operations shifts.

• Ensure that all guest operations labour costs are flexed according to levels of demand / activity, and that effective cost controls are in place

• Assign and instruct Engineering Team Leaders (all shifts) in the details of work, delegating managerial tasks to Team Leaders where appropriate

• Observe performance of Managers and Supervisors, give regular one-to-one feedback to all Managers and Supervisors in your team and encourage development.

• Ensure the hotel complies with all health, safety, and regulatory standards, providing a safe and welcoming environment for both guests and staff. 

• Ensure engineering procedures are adhered to and strictly monitored, including preparation and calculation of bills within all departments

• Take responsibility for stock control, including ordering, acceptance, maintenance/ report of stock levels and stock rotation

• Prepare the team rota each week and ensure sufficient levels of staff are scheduled to work in line with business needs taking into account staff requests

• Check and handle with guests Special occasion arrangements (e,g, Birthdays, anniversaries, honeymoons, weddings) if needed.

• Enforce engineering policies and procedures

Overall Operations

Qualifications

What are we looking for?

A Cluster Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Experience in a leadership position for at least 3 years in international hotels chains

• International experience in Engineering 

• Strong leadership skills to lead a diverse team in a fast-paced environment and effectively manage and motivate the team to achieve high level of performance and exceed targets

• Exceptional focus on guest satisfaction and quality improvement.

• Strong track-record with solid operational background and commercial acumen

• Excellent communication, problem-solving, and decision-making skills.

• Knowledge of budgeting, financial management, revenue proposals and cost control. 

• Flexible approach to role - must be available to work different shifts including evenings and weekends
• Willingness to develop team members and self

• A degree or diploma in Hospitality Management or equivalent

• Accountable, multitasking and resilient, with ability to work under pressure

The Management reserves the right to change / extend this job description, if necessary, at any point of time during her / his employment.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.