We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Basic qualifications

• 3+ years of direct people management experience
• In-depth knowledge on data center operations, processes and continuous processes improvement.
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
• Proven experience of change, problem and incident management
• Demonstrated communication skill in presentation, open discussion, team coaching.
• Fluent English and Chinese verbal and written proficiency.
• Financial understanding in annual budgeting and management.

Preferred qualifications

• Knowledge of data center capacity planning and reporting
• Literacy in security and customer data protection
• Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
• Experience in data center Safety and Security measures
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
• Data Center related certification - CDCP/S/E, CDCMP/TP

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